ePayment Risk Underwriter - Customer Solutions

TDCX Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Miscellaneous allowance

Dental

Vision

Incentive program

Bonus and commissions

Life insurance

Job summary

TDCX Malaysia is seeking an Urgent! Risk Underwriting Specialist for its ePayment Account. The role centers on delivering exceptional customer support across channels, resolving issues efficiently and maintaining strong client relationships.

Ideally you hold a Diploma or higher and 2 years of related experience; fresh graduates are welcome. Strong communication in English and local market language is required, with adeptness in handling multiple systems.

Qualifications

• Diploma or higher, Bachelor’s degree or equivalent in any field.
• Fresh graduates encouraged to apply; 2 years of related experience preferred.
• Strong time management and multi-tasking capabilities are essential.

Responsibilities

• Provide excellent support to customers via multiple channels with clear resolutions.
• Ensure first contact resolution and follow-up for case closure according to service standards.
• Deliver high-quality service and build durable customer relationships.

Skills

Time management

Multitasking

Strong communication

Education

Diploma or higher

Bachelor's degree

Job description

TDCX Malaysia is seeking an Urgent! Risk Underwriting Specialist for its ePayment Account. The role centers on delivering exceptional customer support across channels, resolving issues efficiently and maintaining strong client relationships.

Ideally you hold a Diploma or higher and 2 years of related experience; fresh graduates are welcome. Strong communication in English and local market language is required, with adeptness in handling multiple systems.