Bilingual Customer Experience Specialist - Greater China

TDCX Malaysia; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Life-long Learning

Job summary

TDCX Malaysia in Kuala Lumpur is seeking a Customer Service Specialist for the Greater China Market. You will handle inquiries across channels, identify needs, and provide strategic solutions to improve the customer experience.

The role emphasizes first contact resolution, collaboration with service partners, and timely follow-up. Fresh graduates are welcome; Chinese and English proficiency are essential, with a focus on empathetic communication and effective problem solving.

Qualifications

• Minimum education: SPM or higher diploma and above.
• Excellent verbal and written English and Chinese communication required.
• Fresh graduates welcome; 1 year customer service experience preferred.

Responsibilities

• Provide excellent support to customers via relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and timely follow-up with internal teams.
• Offer constructive feedback to improve tools, processes and customer experience.

Skills

English

Chinese

Time management

Communication

Education

Bachelor’s degree or higher

Job description

TDCX Malaysia in Kuala Lumpur is seeking a Customer Service Specialist for the Greater China Market. You will handle inquiries across channels, identify needs, and provide strategic solutions to improve the customer experience.

The role emphasizes first contact resolution, collaboration with service partners, and timely follow-up. Fresh graduates are welcome; Chinese and English proficiency are essential, with a focus on empathetic communication and effective problem solving.