IT Support Engineer — Service Desk & End-User Tech

MR D.I.Y Trading Sdn Bhd; Klang City, Port Klang; On-site; MYR 30,000 - 54,000; Full time

Job summary

MR D.I.Y. Trading Sdn Bhd in Malaysia is seeking a proactive IT support specialist to provide day-to-day technical assistance to staff, including hardware, software, and network troubleshooting.

You will assist with setup, maintenance, and replacement of end-user devices, manage user access, and coordinate with vendors to resolve incidents. The role also involves following IT policies, contributing to IT projects, and maintaining documentation within a fast-growing retail environment.

Qualifications

• Diploma or degree in IT, CS, or related discipline.
• 1–2 years IT support or service desk experience; fresh grads with internships welcome.
• Good troubleshooting and problem-solving skills for hardware and software.
• Basic knowledge of Windows OS, Microsoft 365, AD, and patch management.
• Basic networking concepts: LAN, Wi‑Fi, VPN, TCP/IP.
• Able to work in a team and follow established procedures.
• Willingness to learn and develop in a fast-paced IT environment.

Responsibilities

• Provide day-to-day IT support to end-users, troubleshooting hardware, software, network, and peripherals.
• Assist with setup, configuration, maintenance, and replacement of end-user devices.
• Support business applications, including user access and issue coordination with vendors.
• Maintain IT asset records, software licenses, and inventory updates.
• Install, update, and patch software per IT policies and security requirements.
• Assist with user onboarding/offboarding, account setup, and access provisioning.
• Log and track incidents and service requests through the service desk system.
• Provide basic network/server support and coordinate with admins/vendors.
• Follow IT policies and SOPs in daily activities.
• Contribute to IT projects, system deployments, and new office/warehouse setups.
• Maintain basic technical documentation and knowledge base entries.
• Perform other IT support duties as assigned.

Skills

Troubleshooting

Customer service

Teamwork

Communication

Problem solving

Willingness to learn

Education

Diploma or Degree in IT/CS

Tools

Windows OS

Microsoft 365

Active Directory

Service desk systems

Remote support tools

Software patch management

Networking basics (LAN/Wi‑Fi/VPN/TCP/IP)

Job description

MR D.I.Y. Trading Sdn Bhd in Malaysia is seeking a proactive IT support specialist to provide day-to-day technical assistance to staff, including hardware, software, and network troubleshooting.

You will assist with setup, maintenance, and replacement of end-user devices, manage user access, and coordinate with vendors to resolve incidents. The role also involves following IT policies, contributing to IT projects, and maintaining documentation within a fast-growing retail environment.