Night-Shift Technical Support Specialist

TDCX Malaysia

Kuala Lumpur

Presencial

MYR 33.000 - 56.000

Jornada completa

Hace 2 días

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Ventajas ofrecidas por este puesto de trabajo

Medical

Miscellaneous allowance

Dental

Vision

Incentive

Bonus and Commission Plan

Life-long Le

Descripción de la vacante

TDCX Malaysia is seeking a Technical Customer Service Specialist for night shifts in Kuala Lumpur. You will handle technical inquiries, diagnose issues, and guide customers through troubleshooting steps in a call centre environment.

Qualifications include at least 1 year in technical support, SPM or higher, and strong communication with a patient, professional demeanor. You will work with computers and technical troubleshooting processes, with benefits as outlined in the company package.

Formación

Minimum 1 year of technical support experience in a call centre environment.
SPM qualification or above.
Strong communication and problem-solving skills.
Ability to remain patient and professional when handling customer issues.
Comfortable working with computers, systems, and technical troubleshooting processes.

Responsabilidades

Respond to customer enquiries and provide technical support through the call centre.
Diagnose and troubleshoot technical issues using established procedures.
Explain solutions clearly and guide customers through troubleshooting steps.
Record customer interactions, issues, and resolutions accurately.
Escalate complex or unresolved issues to the appropriate team.
Maintain a high standard of service, professionalism, and customer satisfaction.