Retail Team Lead: Customer Experience & Coaching

Samsonite Latinoamérica; Kuala Lumpur; Presencial; MYR 42.000 - 72.000; Jornada completa

Descripción de la vacante

Samsonite Latin America is seeking a store leadership professional to manage daily operations, drive sales, and lead by example. The role emphasizes customer service excellence, team development, and achieving productivity goals in a fast-paced retail environment.

The candidate should have 3 years in retail or service, plus 1 year in a leadership role, with strong communication and ability to manage stockroom tasks and schedules, including nights and weekends.

Formación

• 3 years’ experience in retail or service industry.
• 1 year experience in a position of leadership, management experience.
• Ability to communicate effectively with customers and staff, maneuver sales floor.
• Able to meet moderate stockroom lifting requirements and store climbing requirements.
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills.

Responsabilidades

• Take ownership, accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modeling Service behaviors and approach standards.
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate.
• Consistently ensures all daily tasks are completed without negatively impacting service.
• Resolve conflicts with team members in a timely and productive manner.
• Inspires team to meet and exceed performance standards.
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members.
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results.

Conocimientos

Leadership

Customer service

Communication

Team motivation

Store operations

Microsoft Excel

Microsoft Word

Microsoft Outlook

Herramientas

Microsoft Excel

Microsoft Word

Outlook

Descripción del empleo

Samsonite Latin America is seeking a store leadership professional to manage daily operations, drive sales, and lead by example. The role emphasizes customer service excellence, team development, and achieving productivity goals in a fast-paced retail environment.

The candidate should have 3 years in retail or service, plus 1 year in a leadership role, with strong communication and ability to manage stockroom tasks and schedules, including nights and weekends.