Retail Store Lead: Inspire, Coach & Drive Results

Samsonite Brasil; Kuala Lumpur; Presencial; MYR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful rewards

Development opportunities

Supportive work environment

Descripción de la vacante

Samsonite Brasil seeks an experienced retail leader to manage store and staff performance in a fast-paced, customer-focused environment. You will drive daily tasks, coach team members, resolve customer issues, and partner with the Store Manager to meet productivity standards.

The role requires 5 years in retail or service and at least 1 year in a leadership position. Proficiency with MS Office and a flexible schedule including nights, weekends and holidays is required.

Formación

• 5 years’ experience in retail or service industry
• 1 year experience in a position of leadership, management experience
• Ability to communicate effectively with customers and staff
• Proficient in Microsoft Excel, Word, and Outlook
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

Responsabilidades

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Descripción del empleo

Samsonite Brasil seeks an experienced retail leader to manage store and staff performance in a fast-paced, customer-focused environment. You will drive daily tasks, coach team members, resolve customer issues, and partner with the Store Manager to meet productivity standards.

The role requires 5 years in retail or service and at least 1 year in a leadership position. Proficiency with MS Office and a flexible schedule including nights, weekends and holidays is required.