Retail Team Leader – Luxury Travel Gear

Samsonite Latinoamérica; Kuala Lumpur; Presencial; MYR 89.000 - 134.000; Jornada completa

Descripción de la vacante

Samsonite is seeking a store leader for our retail presence with a strong background in service industries. You will drive productivity, set store goals, and model exceptional service behaviors while partnering with the Store Manager to resolve issues and push performance.

You will guide the team, deliver outstanding client service, and leverage training initiatives to develop staff while ensuring daily tasks are completed in a fast-paced environment.

Formación

• 3 years’ experience in retail or service industry.
• 1 year experience in a leadership role.
• Ability to communicate effectively with customers and staff.
• Proficient in Microsoft Excel, Word, and Outlook.
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays.

Responsabilidades

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Conocimientos

Leadership

Customer service

Communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Scheduling

Coaching

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

Samsonite is seeking a store leader for our retail presence with a strong background in service industries. You will drive productivity, set store goals, and model exceptional service behaviors while partnering with the Store Manager to resolve issues and push performance.

You will guide the team, deliver outstanding client service, and leverage training initiatives to develop staff while ensuring daily tasks are completed in a fast-paced environment.