Retail Sales Associate - Customer Experience Champion

Crocs, Inc.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Crocs, Inc. in Kuala Lumpur is seeking a frontline Retail Associate to deliver outstanding service and ensure smooth store operations.

You will engage customers, share product knowledge, and support merchandising and stock management to enhance the shopping experience. The role requires rotational shifts including nights, Saturdays, Sundays and public holidays, with collaboration across departments to meet sales goals and maintain Crocs standards.

Qualifications

• Must be 18 years or older.
• Possess at least SPM / O Level or above.
• Minimum 1–2 years of working experience, preferably in retail.
• Fluent in English; proficiency in other languages is a plus.

Responsibilities

• Deliver outstanding service to our consumers using our service model.
• Contribute to creating an enjoyable team environment; share suggestions and concerns.
• Learn and assist in consumer service, product knowledge, placement, visual presentation, and stock room management.
• Support daily retail operations: POS management, stock replenishment, pricing/markdowns, loyalty promotions, cleanliness, and recovery standards.
• Lead by example and collaborate with Store Management to improve personal KPIs through sales-driven techniques.
• Adhere to asset protection policies including shortage prevention and inventory control.

Skills

Customer service

Teamwork

POS system

MS Office basics

Education

SPM/O Level

Tools

POS system

MS Word/Excel basic

Job description

Crocs, Inc. in Kuala Lumpur is seeking a frontline Retail Associate to deliver outstanding service and ensure smooth store operations.

You will engage customers, share product knowledge, and support merchandising and stock management to enhance the shopping experience. The role requires rotational shifts including nights, Saturdays, Sundays and public holidays, with collaboration across departments to meet sales goals and maintain Crocs standards.