Retail Sales & Customer Experience Associate

CROCS; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Crocs, Inc. is hiring for a retail team member in our stores who will deliver outstanding service using our CHARM model. You’ll engage customers, collaborate with colleagues, and support visual presentation, stock room management and basic POS duties.

We seek candidates 18+, with at least SPM/O Level, 1–2 years retail experience, English fluency, and the ability to work rotating shifts, including nights, weekends and holidays. Training and a diverse, inclusive environment are provided.

Qualifications

• Must be 18 years or older.
• Possess at least SPM / O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English; additional languages are a plus.
• Flexible to work on rotational shift basis, including nights and weekends.
• Basic computer proficiency in Word, Excel, Email and able to operate retail POS system.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Fluent in English

Retail experience

POS system knowledge

MS Word/Excel

Education

SPM / O Level or above

Job description

Crocs, Inc. is hiring for a retail team member in our stores who will deliver outstanding service using our CHARM model. You’ll engage customers, collaborate with colleagues, and support visual presentation, stock room management and basic POS duties.

We seek candidates 18+, with at least SPM/O Level, 1–2 years retail experience, English fluency, and the ability to work rotating shifts, including nights, weekends and holidays. Training and a diverse, inclusive environment are provided.