Retail Sales Associate: World‑Class Service & Growth

Crocs, Inc.; Kota Bharu; On-site; MYR 20,000 - 31,000; Full time

Job summary

Crocs, Inc. is hiring a Sales Associate to deliver exceptional customer experiences and drive store performance in a fast-paced environment. You will educate customers about products, support promotions, and assist in daily operations to help the store achieve growth targets.

The role requires 18+ years old, at least SPM/O Level or higher, and 1–2 years in retail. English fluency is essential, with additional languages a bonus. A flexible shift pattern is expected.

Qualifications

• Must be 18 years or older.
• Possess at least SPM / O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English; proficiency of other languages is an advantage.
• Flexible to work on rotational shifts, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Word, Excel and Email; able to operate a retail POS system.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding service to our consumers using the Crocs service model.
• Proactively contribute to creating an enjoyable team environment and share ideas and concerns.
• Learn & assist in departments within the store including customer service, product knowledge and placement, visual presentation, and stock room management.
• Support daily retail operations such as POS system management, stock replenishment, pricing and markdowns, loyalty programs, and maintaining cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal KPIs through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention and inventory control.

Skills

English proficiency

Retail / Customer service

Education

SPM/O Level or above

Job description

Crocs, Inc. is hiring a Sales Associate to deliver exceptional customer experiences and drive store performance in a fast-paced environment. You will educate customers about products, support promotions, and assist in daily operations to help the store achieve growth targets.

The role requires 18+ years old, at least SPM/O Level or higher, and 1–2 years in retail. English fluency is essential, with additional languages a bonus. A flexible shift pattern is expected.