Retail Sales Associate — Elevate Customer Experience

ECCO MALAYSIA SDN BHD; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

ECCO MALAYSIA SDN BHD in Selangor is seeking a Sales Assistant to drive daily, weekly, and monthly sales targets. You will engage customers on the shop floor and uphold ECCO's brand values, service standards, and procedures to ensure a premium shopping experience.

As a key retail team member, you will provide product guidance, recommend suitable items, assist with stock and visual merchandising, handle returns, and contribute to timely sales reporting.

Qualifications

• Retail or customer-facing experience preferred.
• Ability to communicate effectively and listen to customer needs.

Responsibilities

• Provide professional advice and guidance on ECCO products and usage.
• Identify customer needs through questioning and listening.
• Recommend suitable products based on requirements.
• Offer care advice for ECCO leather products.
• Perform link-selling with complementary items.
• Deliver excellent customer service to drive store performance.
• Handle inquiries, feedback, and after-sales service.
• Close sales to ensure customer satisfaction.
• Collaborate with Area Supervisor to maintain ECCO standards.
• Monitor stock levels and assist in inventory management.
• Provide feedback on inventory needs to Merchandising.
• Handle returns and after-sales issues professionally.
• Assist with product displays and basic visual merchandising.
• Support stock replenishment and track inventory movements.
• Report discrepancies promptly.
• Share insights to enhance performance and foster team culture.
• Contribute to daily, weekly, and monthly sales goals.

Skills

Customer engagement

Sales support

Stock replenishment

Job description

ECCO MALAYSIA SDN BHD in Selangor is seeking a Sales Assistant to drive daily, weekly, and monthly sales targets. You will engage customers on the shop floor and uphold ECCO's brand values, service standards, and procedures to ensure a premium shopping experience.

As a key retail team member, you will provide product guidance, recommend suitable items, assist with stock and visual merchandising, handle returns, and contribute to timely sales reporting.