Footwear Sales Specialist: Elevate Customer Experience

ECCO MALAYSIA SDN BHD; Kulai; On-site; MYR 20,000 - 29,000; Full time

Job summary

ECCO MALAYSIA SDN BHD at Johor Premium Outlet is hiring a Retail Sales Assistant to drive daily store performance. You will engage customers, recommend products, and deliver the ECCO shopping experience with warmth and professionalism.

In this role, you’ll support stock management, merchandising, and sales reporting while upholding ECCO standards and a positive team culture in a busy outlet environment in Johor.

Responsibilities

• Provide professional advice and guidance on ECCO products and their usage.
• Identify customer needs through effective questioning and active listening.
• Recommend suitable products based on customer requirements.
• Offer advice on the care and maintenance of ECCO leather products.
• Perform link-selling by recommending complementary products such as shoe care items and leather goods.
• Ensure the team delivers excellent customer service to enhance store performance.
• Attend to customer inquiries, feedback, and after-sales services.
• Close sales effectively to ensure customer satisfaction.
• Collaborate with the Area Supervisor to implement ECCO standards and operational practices.
• Monitor and manage stock levels to ensure optimal inventory.
• Provide feedback to the Merchandising team regarding inventory needs.
• Handle customer returns, feedback, and after-sales issues in a professional manner.
• Ensure compliance with ECCO's retail operations and service guidelines.
• Assist with product displays, window changes, and basic visual merchandising tasks.
• Support stock replenishment and keep track of inventory movements including sales, transfers, and returns.
• Report any inventory discrepancies to the Area Supervisor promptly.
• Share insights, feedback, and best practices with the team to enhance performance.
• Foster a positive team environment through effective communication and mutual respect.
• Listen actively and contribute constructively to team discussions.
• Help build team cohesiveness and promote a collaborative work culture.
• Work towards achieving the store’s sales goals on a daily, weekly, and monthly basis.
• Support the preparation and submission of sales reports to management.

Job description

ECCO MALAYSIA SDN BHD at Johor Premium Outlet is hiring a Retail Sales Assistant to drive daily store performance. You will engage customers, recommend products, and deliver the ECCO shopping experience with warmth and professionalism.

In this role, you’ll support stock management, merchandising, and sales reporting while upholding ECCO standards and a positive team culture in a busy outlet environment in Johor.