Retail Sales Assistant -One Utama

ECCO MALAYSIA SDN BHD; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

ECCO MALAYSIA SDN BHD in Selangor is seeking a Sales Assistant to drive daily, weekly, and monthly sales targets. You will engage customers on the shop floor and uphold ECCO's brand values, service standards, and procedures to ensure a premium shopping experience.

As a key retail team member, you will provide product guidance, recommend suitable items, assist with stock and visual merchandising, handle returns, and contribute to timely sales reporting.

Qualifications

• Retail or customer-facing experience preferred.
• Ability to communicate effectively and listen to customer needs.

Responsibilities

• Provide professional advice and guidance on ECCO products and usage.
• Identify customer needs through questioning and listening.
• Recommend suitable products based on requirements.
• Offer care advice for ECCO leather products.
• Perform link-selling with complementary items.
• Deliver excellent customer service to drive store performance.
• Handle inquiries, feedback, and after-sales service.
• Close sales to ensure customer satisfaction.
• Collaborate with Area Supervisor to maintain ECCO standards.
• Monitor stock levels and assist in inventory management.
• Provide feedback on inventory needs to Merchandising.
• Handle returns and after-sales issues professionally.
• Assist with product displays and basic visual merchandising.
• Support stock replenishment and track inventory movements.
• Report discrepancies promptly.
• Share insights to enhance performance and foster team culture.
• Contribute to daily, weekly, and monthly sales goals.

Skills

Customer engagement

Sales support

Stock replenishment

Job description

Job Summary:

The Sales Assistant plays a vital role in the daily operations of the store and is responsible for achieving daily, weekly, and monthly sales targets. You will be expected to perform all duties in alignment with ECCO's brand values, customer service standards, and operational procedures.

As a key member of the retail team, you will demonstrate sales leadership by actively engaging customers on the sales floor and supporting the team in delivering an exceptional shopping experience.

Key Responsibilities:

Customer Engagement & Sales:

• Provide professional advice and guidance on ECCO products and their usage.
• Identify customer needs through effective questioning and active listening.
• Recommend suitable products based on customer requirements.
• Offer advice on the care and maintenance of ECCO leather products.
• Perform link-selling by recommending complementary products such as shoe care items and leather goods.
• Ensure the team delivers excellent customer service to enhance store performance.
• Attend to customer inquiries, feedback, and after-sales services.
• Close sales effectively to ensure customer satisfaction.

Store Operations:

• Collaborate with the Area Supervisor to implement ECCO standards and operational practices.
• Monitor and manage stock levels to ensure optimal inventory.
• Provide feedback to the Merchandising team regarding inventory needs.
• Handle customer returns, feedback, and after-sales issues in a professional manner.
• Ensure compliance with ECCO's retail operations and service guidelines.
• Assist with product displays, window changes, and basic visual merchandising tasks.
• Support stock replenishment and keep track of inventory movements including sales, transfers, and returns.
• Report any inventory discrepancies to the Area Supervisor promptly.
• Share insights, feedback, and best practices with the team to enhance performance.
• Foster a positive team environment through effective communication and mutual respect.
• Listen actively and contribute constructively to team discussions.
• Help build team cohesiveness and promote a collaborative work culture.
• Work towards achieving the store's sales goals on a daily, weekly, and monthly basis.
• Support the preparation and submission of sales reports to management.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

What can I earn as a Retail Sales Assistant