Footwear Sales Associate — Customer Experience Leader

ECCO MALAYSIA SDN BHD; Bayan Lepas; On-site; MYR 20,000 - 31,000; Full time

Job summary

ECCO MALAYSIA SDN BHD is seeking a Retail Sales Assistant to join our Penang store. You will engage customers on the shop floor, provide expert product guidance, and help the team deliver an exceptional shopping experience.

You will drive daily sales, support stock/merchandising, and uphold ECCO's service standards while building lasting customer relationships. This role focuses on delivering the best possible in-store experience.

Qualifications

• Prior experience in retail sales or customer service.
• Strong communication and listening skills.
• Able to advise on ECCO products and usage.
• Team-oriented and customer-focused.

Responsibilities

• Provide professional advice and guidance on ECCO products and their usage.
• Identify customer needs through effective questioning and active listening.
• Recommend suitable products based on customer requirements.
• Offer advice on care and maintenance of ECCO leather products.
• Perform link-selling by recommending complementary products.
• Ensure the team delivers excellent customer service to enhance store performance.
• Attend to customer inquiries, feedback, and after-sales services.
• Close sales effectively to ensure customer satisfaction.

Skills

Customer service

Sales skills

Communication

Product knowledge

Job description

ECCO MALAYSIA SDN BHD is seeking a Retail Sales Assistant to join our Penang store. You will engage customers on the shop floor, provide expert product guidance, and help the team deliver an exceptional shopping experience.

You will drive daily sales, support stock/merchandising, and uphold ECCO's service standards while building lasting customer relationships. This role focuses on delivering the best possible in-store experience.