Retail Sales Associate: Elevate Customer Experience

Birkenstock South East Asia Pte. Ltd.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

On-the-job training

Development opportunities

Dynamic work environment

Job summary

Birkenstock Malaysia is seeking a Retail Sales Associate to deliver outstanding customer service and guide shoppers through product selection. You will support purchases and maintain a clean, welcoming store environment to elevate the customer experience.

The role emphasizes excellent sales and product knowledge with strong customer orientation, including operating the POS system and managing loyal customers. Training is provided, with opportunities for development.

Qualifications

• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the store's point-of-sale system.
• High level of customer orientation and sense of responsibility.
• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 6 kg at times.

Responsibilities

• Greets and interacts with customers.
• Consults with customers to understand their needs and preferences related to merchandise.
• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer's needs.
• Assists customers with purchase decisions.
• Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders.
• Collects payment using the store point of sale system.
• Manage in-store product display and product management.
• Manage loyal customers of own store.
• Processes returns and exchanges.

Skills

Customer service

Product knowledge

Suggestive selling

Communication

Tools

POS system

Job description

Birkenstock Malaysia is seeking a Retail Sales Associate to deliver outstanding customer service and guide shoppers through product selection. You will support purchases and maintain a clean, welcoming store environment to elevate the customer experience.

The role emphasizes excellent sales and product knowledge with strong customer orientation, including operating the POS system and managing loyal customers. Training is provided, with opportunities for development.