Retail Sales Assistant — Energetic, Customer-Focused & Upsell

QL Maxincome Sdn Bhd (FamilyMart); Johor; On-site; MYR 20,000 - 31,000; Full time

Job summary

QL Maxincome Sdn Bhd (FamilyMart) is seeking energetic Retail Sales Assistants to support smooth store operations, deliver exceptional customer service, and upsell products across multiple locations in Johor. The role requires flexibility to work shifts, including weekends and public holidays, and the ability to relocate as needed.

Ideal candidates have 1–2 years in retail or customer service, with good Bahasa Malaysia and English language skills, and a positive working attitude.

Qualifications

• SPM qualification or retail experience required.
• Fluent in Bahasa Malaysia and English.
• Preferably 1–2 years in retail or customer service.
• Willing to transfer between locations and work shifts, including weekends/holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation/disposal per food handling SOPs.
• Operate the cash register accurately for cash and card transactions according to policies.
• Assist in maintaining store cleanliness, safety and housekeeping standards.
• Responsible for stock replenishment to ensure product availability.

Skills

Customer service

Upselling

Communication

Bahasa Malaysia

Education

SPM qualification

Job description

QL Maxincome Sdn Bhd (FamilyMart) is seeking energetic Retail Sales Assistants to support smooth store operations, deliver exceptional customer service, and upsell products across multiple locations in Johor. The role requires flexibility to work shifts, including weekends and public holidays, and the ability to relocate as needed.

Ideal candidates have 1–2 years in retail or customer service, with good Bahasa Malaysia and English language skills, and a positive working attitude.