Retail Sales Assistant - Customer Service & Upsell Pro

QL Maxincome Sdn Bhd (FamilyMart); Johor; On-site; MYR 20,000 - 29,000; Full time

Job summary

QL Maxincome Sdn Bhd (FamilyMart) is seeking a Retail Assistant for our Eco Botanic store. You will deliver friendly service, handle orders, upsell products, and maintain store standards.

You’ll operate the till accurately and ensure product availability through stock replenishment. Based in Malaysia, Johor, you should be flexible to work shifts, including weekends and holidays, with 1–2 years in retail or a positive attitude; SPM or equivalent qualification is welcome.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal complies with SOPs.
• Operate the cash register accurately for cash and credit card transactions.
• Maintain store cleanliness, safety, and general housekeeping.
• Responsible for stock replenishment to ensure product availability.

Skills

Bahasa Malaysia

English

Customer service

Communication

Education

SPM qualification

Retail experience

Job description

QL Maxincome Sdn Bhd (FamilyMart) is seeking a Retail Assistant for our Eco Botanic store. You will deliver friendly service, handle orders, upsell products, and maintain store standards.

You’ll operate the till accurately and ensure product availability through stock replenishment. Based in Malaysia, Johor, you should be flexible to work shifts, including weekends and holidays, with 1–2 years in retail or a positive attitude; SPM or equivalent qualification is welcome.