Retail Sales Assistant: Customer-Driven Upsell Pro (Shift)

QL Maxincome Sdn Bhd (FamilyMart); Bandar Baru Bangi; On-site; MYR 24,000 - 36,000; Full time

Job summary

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Retail Sales Assistant to deliver friendly customer service, assist in daily store operations, stock replenishment, and checkout accuracy.

You will work shifts, weekends and public holidays, and may transfer between locations as needed. SPM or equivalent and 1-2 years retail experience preferred; Bahasa Malaysia and English communication required.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia

English

Communication

Education

SPM or equivalent

Job description

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Retail Sales Assistant to deliver friendly customer service, assist in daily store operations, stock replenishment, and checkout accuracy.

You will work shifts, weekends and public holidays, and may transfer between locations as needed. SPM or equivalent and 1-2 years retail experience preferred; Bahasa Malaysia and English communication required.