Retail Sales Assistant: Customer Service, Upsell & Cashier

QL Maxincome Sdn Bhd (FamilyMart); Tanjong Malim; Presencial; MYR 24.000 - 36.000; Jornada completa

Descripción de la vacante

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Retail Sales Assistant to support smooth store operations, deliver excellent customer service, and upsell products.

You will handle cash and card transactions, assist with food orders in line with SOPs, keep the store clean and stocked, and be willing to transfer between locations as needed, including weekends and public holidays.

Formación

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsabilidades

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Conocimientos

Customer service

Communication

Educación

SPM

Herramientas

POS system

Descripción del empleo

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Retail Sales Assistant to support smooth store operations, deliver excellent customer service, and upsell products.

You will handle cash and card transactions, assist with food orders in line with SOPs, keep the store clean and stocked, and be willing to transfer between locations as needed, including weekends and public holidays.