Retail Outlet Manager — Lead Teams, Drive Sales

Randstad Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Randstad Malaysia is seeking an experienced Retail Outlet Manager to oversee daily store operations, drive sales, and lead a front-line team in a dynamic retail environment.

You will manage inventory, merchandising, budgets, and customer service while ensuring policy adherence and brand standards. A Bachelor degree is required, with 3–5 years in retail leadership and fluency in English and Bahasa Malaysia.

Qualifications

• 3 to 5 years of proven experience in retail outlet management or similar leadership role.
• Outstanding sales acumen with a track record of meeting commercial targets.
• Strong leadership and people management capabilities to inspire and coach frontline staff.
• In-depth knowledge of retail operations, POS software, stock management, and inventory control.
• Proficiency in basic financial management, budgeting, and expense control.
• Fluency in written and spoken English and Bahasa Malaysia.

Responsibilities

• Oversee daily store operations including opening/closing, inventory, stock replenishment, and merchandising.
• Drive store revenue by leading the retail sales team to meet and exceed monthly sales targets.
• Recruit, train, supervise staff, manage schedules, conduct performance evaluations, and maintain discipline.
• Maintain superior service standards by greeting customers, addressing inquiries, and resolving complaints.
• Monitor cash handling, daily balancing, and maintain accurate records of inventory and sales.
• Coordinate promotional activities, marketing campaigns, and events to boost footfall and sales conversion.
• Ensure adherence to company policies, SOPs, safety procedures, and brand standards.

Education

Bachelor Degree

Tools

POS software

Stock management systems

Microsoft Office

Job description

Randstad Malaysia is seeking an experienced Retail Outlet Manager to oversee daily store operations, drive sales, and lead a front-line team in a dynamic retail environment.

You will manage inventory, merchandising, budgets, and customer service while ensuring policy adherence and brand standards. A Bachelor degree is required, with 3–5 years in retail leadership and fluency in English and Bahasa Malaysia.