Retail Manager — Lead Team, Drive Sales & Service Excellence

Talent Recruit; Selangor; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Annual Leave 8 days

Bi-annual bonus

Uniforms provided

EPF & SOCSO

Medical claims (government-sourced)

Commission on items sold

Free laundry service

Job summary

Talent Recruit represents a leading retailer in Malaysia seeking a proactive Retail/Outlet Manager. You will lead a store team, drive sales growth, and ensure excellent customer service while maintaining operational standards.

The role requires on-site work in Selangor, with training and incentives including annual leave, uniforms, and bonuses. Candidates should have a vehicle and a valid driving license.

Qualifications

• Experience leading a retail team and achieving sales targets.
• Strong customer service and operational standards knowledge.
• Ability to recruit, train, and coach staff for performance.

Responsibilities

• Lead, motivate, and manage the team to deliver retail services.
• Ensure service quality, customer care, and sales compliance.
• Grow branch performance through sales and cost control.
• Plan staffing, recruitment, and training aligned to sales goals.
• Supervise supervisors; maintain cleanliness and customer experience.
• Oversee reporting, stock control, and security.
• Coordinate marketing campaigns and POS materials.
• Resolve customer complaints promptly and effectively.

Skills

Retail Leadership

Team Management

Sales Growth

Customer Service

Stock Control

Campaign Coordination

Training & Development

Education

Diploma in Retail Management

Tools

POS Systems

MS Office

Job description

Talent Recruit represents a leading retailer in Malaysia seeking a proactive Retail/Outlet Manager. You will lead a store team, drive sales growth, and ensure excellent customer service while maintaining operational standards.

The role requires on-site work in Selangor, with training and incentives including annual leave, uniforms, and bonuses. Candidates should have a vehicle and a valid driving license.