Retail Outlet Manager: Lead Sales & Customer Experience

IMIKA EMPIRE SDN BHD; Segamat; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Bonuses

Professional development

Job summary

IMIKA EMPIRE SDN BHD in Seri Manjung is seeking an experienced Retail Outlet Manager to lead daily store operations, drive sales, and deliver exceptional customer experiences. This on-site, full-time role requires hands-on leadership and a proven ability to grow revenue while maintaining brand standards.

You will manage inventory, oversee merchandising, coach staff, and ensure cost control. The ideal candidate has 3–5 years in retail management, strong communication in English and Bahasa

Qualifications

• 3–5 years in retail outlet management or similar supervisory retail role.
• Strong leadership and team management capabilities.
• Proven sales performance with targets achieved.

Responsibilities

• Oversee daily store operations, including opening/closing, inventory and stock control.
• Lead, motivate and develop retail team to achieve sales targets.
• Maintain visual merchandising standards to create an appealing environment.
• Monitor sales performance and implement strategies to drive revenue growth.
• Ensure compliance with company policies and brand guidelines.
• Manage customer service excellence and resolve complaints professionally.
• Recruit, train and supervise staff with regular performance reviews.
• Control expenses and manage budgets to maximize profitability while maintaining service quality.
• Maintain records of sales, inventory and financial reports.
• Execute promotions and events to increase footfall and sales.

Skills

Retail leadership

Sales targets

Inventory management

POS systems

Customer service

Budgeting

MS Office

English

Bahasa Malaysia

Job description

IMIKA EMPIRE SDN BHD in Seri Manjung is seeking an experienced Retail Outlet Manager to lead daily store operations, drive sales, and deliver exceptional customer experiences. This on-site, full-time role requires hands-on leadership and a proven ability to grow revenue while maintaining brand standards.

You will manage inventory, oversee merchandising, coach staff, and ensure cost control. The ideal candidate has 3–5 years in retail management, strong communication in English and Bahasa