Retail Outlet Manager — Lead Sales & Team Growth

IMIKA EMPIRE SDN BHD; Kluang; Sur place; MYR 67 000 - 112 000; Plein temps

Avantages offerts par ce poste

Staff discounts on retail products

Performance-based incentives andBonu?e

Résumé du poste

IMIKA EMPIRE SDN BHD in Seri Manjung is seeking an experienced Retail Outlet Manager to oversee daily store operations, drive sales and ensure an outstanding customer experience on-site.

You will lead a retail team, manage inventory, implement visual merchandising standards, monitor performance, and execute promotions to boost footfall and profitability while maintaining brand standards.

Qualifications

• Proven experience of 3–5 years in retail outlet management or similar supervisory retail roles.
• Strong leadership and team management capabilities with the ability to motivate and develop staff.
• Excellent sales acumen with a track record of achieving and exceeding sales targets.
• In-depth knowledge of retail operations, inventory management and point-of-sale systems.
• Outstanding customer service skills with a customer-centric approach.
• Proficiency in financial management, budgeting and cost control.
• Strong communication and interpersonal skills with the ability to build relationships at all levels.
• Problem-solving abilities and sound decision-making skills.
• Proficiency in Microsoft Office and retail management software.
• Fluency in English and Bahasa Malaysia is essential; additional languages are advantageous.

Responsabilités

• Manage and oversee all daily store operations, including opening and closing procedures, inventory management, and stock control
• Lead, motivate and develop the retail team to achieve sales targets and maintain high performance standards
• Implement and maintain visual merchandising standards to create an appealing shopping environment
• Monitor and analyze sales performance, identifying trends and implementing strategies to drive revenue growth
• Ensure compliance with company policies, procedures and brand guidelines at all times
• Manage customer service excellence by addressing customer concerns and resolving complaints professionally
• Recruit, train and supervise retail staff, conducting regular performance reviews and staff development
• Control expenses and manage budgets to maximize profitability whilst maintaining service quality
• Maintain accurate records of sales transactions, inventory levels and financial reports
• Execute promotional campaigns and special events to increase customer footfall and sales

Connaissances

Leadership

Sales skills

Customer service

Communication

Problem-solving

Team motivation

Outils

Microsoft Office

Description du poste

IMIKA EMPIRE SDN BHD in Seri Manjung is seeking an experienced Retail Outlet Manager to oversee daily store operations, drive sales and ensure an outstanding customer experience on-site.

You will lead a retail team, manage inventory, implement visual merchandising standards, monitor performance, and execute promotions to boost footfall and profitability while maintaining brand standards.