Retail Outlet Manager: Lead Sales, Service & Growth

IMIKA EMPIRE SDN BHD; Taiping; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on retail products

Performance-based incentives andBonuse

Job summary

IMIKA EMPIRE SDN BHD is seeking an experienced Retail Outlet Manager for our Seri Manjung store. The role is full-time and on-site, responsible for overseeing all daily store operations, driving sales performance, and delivering an exceptional customer experience.

You will lead the retail team, maintain visual merchandising, monitor sales performance, manage budgets, and ensure adherence to company policies. Fluency in English and Bahasa Malaysia is essential.

Qualifications

• Proven experience of at least 3–5 years in retail outlet management or similar supervisory retail roles.
• Strong leadership and team management capabilities.
• Excellent sales acumen with track record of achieving targets.
• In-depth knowledge of retail operations, inventory management and POS systems.

Responsibilities

• Manage daily store operations, including opening/closing procedures and stock control.
• Lead and develop retail team to meet sales targets.
• Maintain visual merchandising standards.
• Analyze sales trends to drive revenue growth.
• Ensure policy and brand guideline compliance.
• Address customer concerns and resolve complaints professionally.
• Recruit, train, and supervise staff with regular performance reviews.
• Control expenses and budgets to maximise profitability while maintaining service quality.
• Maintain accurate sales, inventory, and financial records.
• Execute promotions and events to increase footfall and sales.

Skills

Leadership

Sales targets

Store operations

Customer service

Budgeting

POS systems

MS Office

Communication

Bilingual: English & BM

Tools

Retail management software

Microsoft Office

Job description

IMIKA EMPIRE SDN BHD is seeking an experienced Retail Outlet Manager for our Seri Manjung store. The role is full-time and on-site, responsible for overseeing all daily store operations, driving sales performance, and delivering an exceptional customer experience.

You will lead the retail team, maintain visual merchandising, monitor sales performance, manage budgets, and ensure adherence to company policies. Fluency in English and Bahasa Malaysia is essential.