Retail Operations Trainee

eco-shop Malaysia; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Full on-the-job training

Career growth path to ASM after 6mo

Competitive salary with performance in

Health care benefits

Job summary

Jora Malaysia offers a staged training program designed to develop practical store skills from cashier duties to sales support and eventually retail management. Trainees will rotate through three focused phases, gaining hands-on experience with POS transactions, customer service, merchandising, inventory control, and team coordination.

Fresh graduates and willing learners will find a clear path to grow into supervisory roles.

Qualifications

• Diploma or degree graduate (fresh graduates encouraged).
• Good communication in Bahasa Melayu and English (spoken and written).
• Basic computer literacy (Microsoft Office).
• Availability to work shifts, weekends, and public holidays.
• Proactive, eager to learn, and able to work in a fast-paced environment.
• Team player with a positive attitude and strong work ethic.

Responsibilities

• Phase 1: Cashier Training (Month 1): Process transactions accurately using POS systems; handle cash, credit card, and digital payments securely; assist with returns, exchanges, and end-of-day cash reconciliation; maintain a clean cashier counter; provide friendly customer service.
• Phase 2: Sales Assistant Training (Month 2–3): Help customers find products and share current promotions; keep shelves stocked and displays organized; support inventory management and loss prevention; maintain store cleanliness and visual merchandising.
• Phase 3: Retail Management Training (Month 4–6): Learn sales analysis, reporting, and inventory control; assist with staff supervision and scheduling; support store marketing, promotions, and customer engagement; understand safety compliance and loss prevention; contribute ideas to improve store performance.

Skills

Bahasa Melayu

English

Communication

Teamwork

Education

Diploma or Degree

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Education: Diploma or Degree graduate (fresh graduates encouraged).

Skills: Good communication in Bahasa Melayu and English (spoken and written)

Basic computer literacy (Microsoft Office)

Availability: Willing to work shifts, weekends, and public holidays.

Attitude: Proactive, eager to learn, and able to work in a fast-paced environment

Team player with a positive attitude and strong work ethic

Requirement

• Education: Diploma or Degree graduate (fresh graduates encouraged).
• Skills: Good communication in Bahasa Melayu and English (spoken and written)
• Basic computer literacy (Microsoft Office)
• Availability: Willing to work shifts, weekends, and public holidays.
• Attitude: Proactive, eager to learn, and able to work in a fast-paced environment
• Team player with a positive attitude and strong work ethic

Responsibility

Phase 1: Cashier Training (Month 1)

• Process transactions accurately using POS systems.
• Handle cash, credit card, and digital payments securely.
• Assist with returns, exchanges, and end-of-day cash reconciliation.
• Maintain a clean and organized cashier counter.
• Provide friendly and helpful customer service.

Phase 2: Sales Assistant Training (Month 2–3)

• Help customers find products and share current promotions.
• Keep shelves stocked, pricing accurate, and displays well-organized.
• Support inventory management and loss prevention efforts.
• Maintain overall store cleanliness and visual merchandising.

Phase 3: Retail Management Training (Month 4–6)

• Learn sales analysis, reporting, and inventory control.
• Assist with staff supervision, scheduling, and team coordination.
• Support store marketing, promotions, and customer engagement.
• Understand safety compliance and loss prevention strategies.
• Contribute ideas to improve store performance.

Benefits

• Training: Full on-the-job training with mentorship from experienced managers.
• Career Growth: Clear path to Assistant Store Manager after 6 months.
• Compensation: Competitive salary with performance incentives.
• Health: Medical and healthcare benefits included.