Retail Operations Leader - Drive Sales & Service Excellence

People Profilers Pte Ltd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

People Profilers Pte Ltd seeks a Retail Operations Executive to provide operational support to service centres across Klang Valley and to assist in planning and coordinating marketing initiatives designed to drive sales and growth.

The role involves monitoring sales performance, analyzing data to track KPI achievement, and supporting the development of sales strategies and customer engagement activities. You will coordinate manpower and ensure adherence to procedures and ISO quality standards.

Qualifications

• Degree in Science or a related field.
• Minimum 1–2 years of supervisory experience in the retail sales industry.
• Strong communication, interpersonal and leadership skills with a pleasant and approachable personality.
• Sales-driven, results-oriented and preferably with a proven track record of achieving sales targets.
• Strong organisational, analytical and problem-solving abilities.
• Willingness to travel frequently within Klang Valley.

Responsibilities

• Provide operational support to service centres across Klang Valley; work with service centre management for smooth daily operations.
• Assist in planning, coordinating and implementing marketing initiatives to drive sales and business growth.
• Monitor daily, weekly and monthly sales performance; analyse data and track KPI progress.
• Support service centres in developing effective sales strategies, promotions and customer engagement initiatives.
• Coordinate manpower arrangements, including staff leave and relief staff deployment.

Skills

Sales leadership

Customer service

Communication skills

Team management

Education

Science degree

Job description

People Profilers Pte Ltd seeks a Retail Operations Executive to provide operational support to service centres across Klang Valley and to assist in planning and coordinating marketing initiatives designed to drive sales and growth.

The role involves monitoring sales performance, analyzing data to track KPI achievement, and supporting the development of sales strategies and customer engagement activities. You will coordinate manpower and ensure adherence to procedures and ISO quality standards.