Retail Operations Lead - Multi-Outlet Sales & SOP Champion

Diamond & Platinum Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Diamond & Platinum Sdn Bhd is seeking a Retail Operations Executive to coordinate showroom and HQ activities, supervise store staff, and ensure SOP compliance across outlets. The role requires strong analytical and leadership skills, proficiency in Excel and PowerPoint, and willingness to travel to various outlets as needed.

You will analyze performance, provide actionable insights for business decisions, and support merchandising, campaigns, and store execution.

Qualifications

• Degree holders with relevant discipline are preferred.
• Minimum 3 years in sales coordination or retail operations.
• Strong analytical and commercial mindset with ability to translate insights into actions.

Responsibilities

• Coordinate between showroom and HQ to drive sales objectives.
• Supervise daily staff activities and ensure SOP compliance.
• Conduct regular store visits and stock checks across outlets.
• Provide on-ground support during manpower shortages and overtime as needed.
• Assist outlets with stock positioning, stock management, and policy adherence.
• Monitor merchandising display, marketing campaigns, and store execution.
• Analyse performance to identify sales growth opportunities and report insights.
• Identify training needs and conduct coaching, role plays, and product training.
• Liaise with mall management on leasing, fit-out, and maintenance.
• Ensure licenses and legal operating requirements are compliant.
• Oversee manpower needs and elevate customer service and brand image.
• Monitor KPIs (conversion, ATV, productivity) and drive improvements.
• Prepare ad-hoc sales and CRM reports using Excel.

Skills

Sales coordination

Analytical thinking

Leadership & teamwork

English communication

Microsoft Excel

PowerPoint

Willing to travel

Education

Degree in Business Administration/Management/Retail Operations

Tools

Microsoft Excel

PowerPoint

Job description

Diamond & Platinum Sdn Bhd is seeking a Retail Operations Executive to coordinate showroom and HQ activities, supervise store staff, and ensure SOP compliance across outlets. The role requires strong analytical and leadership skills, proficiency in Excel and PowerPoint, and willingness to travel to various outlets as needed.

You will analyze performance, provide actionable insights for business decisions, and support merchandising, campaigns, and store execution.