OPERATIONAL EXCELLENCE EXECUTIVE

Central Coldstorage Kuching Sdn Bhd; Kuching; On-site; MYR 30,000 - 36,000; Full time

Job summary

Central Coldstorage Kuching Sdn Bhd is seeking a detail-oriented professional to analyse retail operations, workflows, and customer service processes across our outlets. You will identify inefficiencies using DMAIC and develop data-driven proposals for process improvements in inventory, staff productivity, and sales flows.

You will collaborate with store managers to implement changes, track KPIs, and help foster a culture of continuous improvement throughout the retail network.

Qualifications

• Bachelor's degree in Operations Management, SCM & Logistics, Business Administration/Management, or Engineering.
• Relevant internship experience encouraged, fresh graduates welcome.
• Must own transportation and valid driver's license.
• Strong analytical, problem-solving, and critical thinking abilities.
• Proficient in Microsoft Office (Excel, PowerPoint).
• Fluent in English and Bahasa Malaysia; Mandarin and/or Sarawak Malay dialect a plus.
• Excellent communication and interpersonal skills.
• Willing to travel frequently.

Responsibilities

• Analyse existing retail operations, in-store workflows, and customer service processes.
• Identify inefficiencies, bottlenecks, and opportunities using DMAIC.
• Conduct on-site assessments and data collection at retail outlets.
• Develop and evaluate process improvements: inventory, staff productivity, sales, customer flow.
• Prepare findings and data-driven recommendations and proposals to management.
• Collaborate with store managers and staff to implement changes.
• Monitor and report KPI performance of implemented solutions.
• Support culture of continuous improvement across the retail network.

Skills

Analytical skills

Problem solving

Critical thinking

Communication skills

Interpersonal skills

Microsoft Excel

Education

Bachelor's degree in Operations Management / SCM & Logistics / Business Administration

Tools

Microsoft PowerPoint

Job description

Responsibilities: To analyse existing retail operations, in-store workflows, and customer service processes; to identify inefficiencies, bottlenecks, and areas for improvement through DMAIC methodology; to conduct on-site assessments and data collection at our various retail outlets; to develop and evaluate process improvement initiatives focusing on areas like inventory management, staff productivity, sales processes, and customer flow; to prepare and present findings, data driven recommendations, and project proposals to management; to collaborate with store managers and retail staff to implement approved process changes effectively; to monitor and report on the effectiveness of implemented solutions, tracking key performance indicators (KPIs); and to support the department in fostering a culture of continuous improvement across the retail network.

• Bachelor's degree in Operations Management, Supply Chain Management & Logistics, Business Administration/Management, or Engineering (Industrial, Manufacturing, Civil, Mechanical, Chemical).
• Relevant internship experience is highly encouraged, especially for fresh graduates with strong academic records. Salary RM3K and above depending on the qualification and experience.
• Possess own transportation and a valid drivers license.
• Strong analytical, problem-solving and critical thinking abilities.
• Proficient in Microsoft Office Suite (Excel, PowerPoint).
• Fluent in English and Bahasa Malaysia (written and verbal). Proficiency in Mandarin and/or the Sarawak Malay dialect is an added advantage.
• Excellent communication and interpersonal skills.
• Proactive, results-oriented and able to work independently.
• Willing and able to travel frequently.