OPERATIONAL EXCELLENCE EXECUTIVE

Central Coldstorage Kuching Sdn. Bhd.; Kuching; On-site; MYR 30,000 - 36,000; Full time

Job summary

Central Coldstorage Kuching Sdn. Bhd. seeks a process improvement analyst to analyse retail operations and in‑store workflows, using DMAIC to identify inefficiencies and propose data‑driven solutions.

You will collect site data, develop initiatives in inventory, staff productivity, and sales processes, and present findings to management. Collaboration with store managers is essential, with travel across the retail network.

Qualifications

• Bachelor's degree in operations/SCM/logistics/business/engineering.
• Relevant internship experience preferred, strong academic record.
• Own transport and valid driving licence.
• Proficient in Microsoft Office (Excel, PowerPoint).
• Fluent in English and Bahasa Malaysia; Mandarin or Sarawak dialect an advantage.

Responsibilities

• Analyse existing retail operations, in-store workflows, and customer service processes to identify inefficiencies and bottlenecks.
• Conduct on-site assessments and data collection at retail outlets.
• Develop and evaluate process improvement initiatives (inventory, staff productivity, sales, customer flow).
• Prepare and present findings, data-driven recommendations, and project proposals to management.
• Collaborate with store managers and staff to implement changes.
• Monitor and report KPI results and support continuous improvement culture across the retail network.

Skills

Analytical skills

Problem solving

Critical thinking

MS Excel

PowerPoint

Communication

Interpersonal skills

Travel willingness

English fluency

Bahasa Malaysia fluency

Mandarin/Sarawak dialect advantage

Education

Bachelor's degree in Operations Management / SCM / Logistics / Business Admin / Engineering

Tools

MS Office Suite

Job description

Responsibilities: To analyse existing retail operations, in-store workflows, and customer service processes; to identify inefficiencies, bottlenecks, and areas for improvement through DMAIC methodology; to conduct on-site assessments and data collection at our various retail outlets; to develop and evaluate process improvement initiatives focusing on areas like inventory management, staff productivity, sales processes, and customer flow; to prepare and present findings, data driven recommendations, and project proposals to management; to collaborate with store managers and retail staff to implement approved process changes effectively; to monitor and report on the effectiveness of implemented solutions, tracking key performance indicators (KPIs); and to support the department in fostering a culture of continuous improvement across the retail network.

• Bachelor's degree in Operations Management, Supply Chain Management & Logistics, Business Administration/Management, or Engineering (Industrial, Manufacturing, Civil, Mechanical, Chemical).
• Relevant internship experience is highly encouraged, especially for fresh graduates with strong academic records. Salary RM3K and above depending on the qualification and experience.
• Possess own transportation and a valid drivers license.
• Strong analytical, problem-solving and critical thinking abilities.
• Proficient in Microsoft Office Suite (Excel, PowerPoint).
• Fluent in English and Bahasa Malaysia (written and verbal). Proficiency in Mandarin and/or the Sarawak Malay dialect is an added advantage.
• Excellent communication and interpersonal skills.
• Proactive, results-oriented and able to work independently.
• Willing and able to travel frequently.