Store Operations Lead - Multi-Outlet Support

Pantai Selamat Retailer Sdn Bhd; Kuantan; On-site; MYR 36,000 - 58,000; Full time

Job summary

Pantai Selamat Retailer Sdn Bhd is seeking a Store Operations Support to help coordinate daily outlet performance across our East Coast network. You will collaborate with outlet teams and HQ to ensure promotions, SOPs, and standards are applied consistently and to support new store openings.

Strong communication in Bahasa Malaysia and English, proficiency with Microsoft Office, and willingness to travel across locations are essential.

Qualifications

• Diploma or Degree in Business, Retail Management, Operations or a related field.
• Good written and spoken communication in Bahasa Malaysia and English.
• Proficient in Microsoft Office.
• Willing to travel and work with outlet teams across locations.
• Retail operations experience is preferred.

Responsibilities

• Monitor outlet performance and follow up on corrective actions.
• Coordinate with outlet teams to ensure smooth day-to-day operations.
• Ensure promotions and in-store activities are implemented as planned.
• Monitor compliance with SOPs, standards and audit requirements.
• Support new store openings, including readiness and setup.
• Coordinate between HQ and outlets on updates and follow-ups.
• Visit outlets to identify issues and support improvements.
• Assist with other retail operations projects as required.

Skills

Communication skills

Education

Diploma or Degree in Business, Retail Management, Operations

Tools

Microsoft Office

Job description

Pantai Selamat Retailer Sdn Bhd is seeking a Store Operations Support to help coordinate daily outlet performance across our East Coast network. You will collaborate with outlet teams and HQ to ensure promotions, SOPs, and standards are applied consistently and to support new store openings.

Strong communication in Bahasa Malaysia and English, proficiency with Microsoft Office, and willingness to travel across locations are essential.