Operation Supervisor

PRECIOUS FOOD PRODUCTS SDN BHD; Sarawak; On-site; MYR 48,000 - 72,000; Full time

Job summary

PRECIOUS FOOD PRODUCTS SDN BHD is seeking a field-based Retail Operations Lead to oversee a portfolio of outlets across Sarawak. Based in Kuching, Sibu, or Bintulu, you will drive sales performance, uphold SOPs, and coach outlet supervisors through regular store visits and audits.

You will collaborate with warehouse and support teams to resolve issues, analyze performance data, and coordinate promotions across stores. Willingness to travel and strong leadership are essential for success.

Qualifications

• Minimum 3 years of experience in retail, F&B, supermarket, or fresh food outlet operations.
• Prior experience managing or supervising multiple outlets preferred.
• Strong leadership and people development skills: able to coach supervisors, not just direct them.
• Analytical and detail-oriented: comfortable reviewing sales data, audit scores, and operational metrics.
• Strong problem-solving skills with ability to prioritise and manage multiple issues simultaneously.
• Good communication and coordination skills across teams and levels.
• Fluent in BM.
• Willing to travel outstation.

Responsibilities

• Monitor and drive sales performance across your portfolio of outlets, with accountability for hitting combined monthly and annual targets.
• Conduct regular store visits and structured audits covering safety, hygiene, product display, service quality, and stock management.
• Follow up on audit findings: track that issues identified are corrected promptly and that repeat failures are resolved at the root cause.
• Respond to inventory shortage flags raised by the warehouse or inventory team within required timeframes; investigate and close outstanding issues.
• Coach and develop outlet supervisors on day-to-day operations, SOP compliance, and customer service standards.
• Handle escalated outlet issues including stock shortages, staff matters, equipment breakdowns, and customer complaints.
• Coordinate across outlets, warehouse, and support functions to resolve operational issues.
• Review outlet performance data, customer feedback, and competitor activity; surface findings and recommend improvements.
• Support planning and execution of promotions and seasonal campaigns across your stores.

Skills

Leadership

Analytical thinking

Communication

Job description

You will oversee a portfolio of retail outlets across your assigned region, responsible for driving sales performance, maintaining operational standards, and developing store-level supervisors. This is a field-based role that requires regular store visits and hands-on involvement.

Based in Kuching, Sibu or Bintulu

Job Responsibilities

Monitor and drive sales performance across your portfolio of outlets, with accountability for hitting combined monthly and annual targets

Conduct regular store visits and structured audits covering safety, hygiene, product display, service quality, and stock management

Follow up on audit findings: track that issues identified are corrected promptly and that repeat failures are resolved at the root cause

Respond to inventory shortage flags raised by the warehouse or inventory team within required timeframes; investigate and close outstanding issues

Coach and develop outlet supervisors on day-to-day operations, SOP compliance, and customer service standards

Handle escalated outlet issues including stock shortages, staff matters, equipment breakdowns, and customer complaints

Coordinate across outlets, warehouse, and support functions to resolve operational issues

Review outlet performance data, customer feedback, and competitor activity; surface findings and recommend improvements

Support planning and execution of promotions and seasonal campaigns across your stores

Requirements

Minimum 3 years of experience in retail, F&B, supermarket, or fresh food outlet operations

Prior experience managing or supervising multiple outlets preferred

Strong leadership and people development skills: able to coach supervisors, not just direct them

Analytical and detail-oriented: comfortable reviewing sales data, audit scores, and operational metrics

Strong problem-solving skills with ability to prioritise and manage multiple issues simultaneously

Good communication and coordination skills across teams and levels

Fluent in BM

Willing to travel outstation.