Retail Operations Executive

Diamond & Platinum Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Diamond & Platinum Sdn Bhd is seeking a Retail Operations Executive to coordinate showroom and HQ activities, supervise store staff, and ensure SOP compliance across outlets. The role requires strong analytical and leadership skills, proficiency in Excel and PowerPoint, and willingness to travel to various outlets as needed.

You will analyze performance, provide actionable insights for business decisions, and support merchandising, campaigns, and store execution.

Qualifications

• Degree holders with relevant discipline are preferred.
• Minimum 3 years in sales coordination or retail operations.
• Strong analytical and commercial mindset with ability to translate insights into actions.

Responsibilities

• Coordinate between showroom and HQ to drive sales objectives.
• Supervise daily staff activities and ensure SOP compliance.
• Conduct regular store visits and stock checks across outlets.
• Provide on-ground support during manpower shortages and overtime as needed.
• Assist outlets with stock positioning, stock management, and policy adherence.
• Monitor merchandising display, marketing campaigns, and store execution.
• Analyse performance to identify sales growth opportunities and report insights.
• Identify training needs and conduct coaching, role plays, and product training.
• Liaise with mall management on leasing, fit-out, and maintenance.
• Ensure licenses and legal operating requirements are compliant.
• Oversee manpower needs and elevate customer service and brand image.
• Monitor KPIs (conversion, ATV, productivity) and drive improvements.
• Prepare ad-hoc sales and CRM reports using Excel.

Skills

Sales coordination

Analytical thinking

Leadership & teamwork

English communication

Microsoft Excel

PowerPoint

Willing to travel

Education

Degree in Business Administration/Management/Retail Operations

Tools

Microsoft Excel

PowerPoint

Job description

To coordinate between showroom and HQ in spearheading sales activities which includes planning, organizing, managing and control to achieve business objective in line with the Company's vision and mission

Supervise staff daily activities, sales progress and make sure it adheres to the Company's standard operating procedures (SOP)

Conduct regular store visits and stock checks to ensure efficient retail operations across assigned outlets, and provide timely feedback to HQ on staffing, sales performance, customer trends, and operational issues.

Provide on-ground support during manpower shortages, including overtime when required

Assisting outlets in overall stock positioning, stock management and stock control policies are in place

Monitor and coordinate the effectiveness of the merchandise display, marketing campaign and store execution

Analyze performance to identify opportunities for sales growth, contribute actionable insights for business decisions, and align on improvement plans with the reporting manager.

Identify training needs, conduct regular role play and coaching and effective sales/product training/activities, on the job programs and orientations to get staff equipped and guided

Liaise with mall management on leasing and store-related matters, including fit-out, renovation, and maintenance, to support smooth store operations.

Ensure the lease renewals, validity of business/showroom related licenses and all legal operating requirements are in compliance with legal requirements

Oversee the manpower needs of the stores as well as to elevate the high standards of customer service, grooming and brand image.

Monitor key retail KPIs (conversion rate, ATV, productivity) and drive improvement actions

Prepare ad-hoc sales and CRM reports using Microsoft Excel

Requirements:

Degree in Business Administration/Management/Retail Operations or relevant discipline

Minimum 3 years' experience in sales coordination and operational administration; experience in multi-outlet or retail operations is an advantage.

Strong analytical and commercial mindset with the ability to translate insights into actions and drive sales performance

Strong leadership, interpersonal and communication skills, with a positive, team-oriented mindset and good organizational abilities

Good command of spoken and written English; Chinese is an added advantage for communication purposes

Proficient in Microsoft Excel and PowerPoint

Possess own transportation, willing to travel and be based at outlets when required

What can I earn as a Retail Operations Executive