Retail Operations Executive: Outlet Standards & Coaching

SNACKEEZ ENTERPRISE; Kajang , Bandar Baru Bangi, Seri Kembangan; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Attendance reward

Transport allowance

OT allowance

EPF & SOCSO & EIS

Annual leave

Training provided

Career development

Job summary

Childhood Holdings Sdn. Bhd. is expanding and seeking a hands-on Retail Operation Executive to support our growing network of outlets across Malaysia. This role blends field duties with HQ coordination to ensure each outlet operates to Childhood's standards.

You will visit outlets, conduct operational audits, manage stock checks, and coach frontline teams. The position offers a dynamic environment with opportunities for career growth in retail operations.

Qualifications

• Fresh graduates are encouraged to apply.
• Diploma/Degree in Business, Retail, Operations, Management or related field is an advantage.
• Willing to travel between outlets and outstation when required.
• Willing to work flexible hours, weekends and Public Holidays when operations require.
• Responsible, punctual and able to work independently.
• Good communication and problem‑solving skills.
• Comfortable working directly with frontline retail teams.
• Own transport is an advantage.

Responsibilities

• Support daily outlet operations and resolve operational issues
• Conduct regular outlet visits, operational audits and stock checks
• Ensure SOPs, cleanliness, product display and customer service standards are followed
• Monitor outlet stock orders, deliveries and inventory accuracy
• Support stock take, events, new outlet setup and manpower requirements
• Coach and support outlet leaders and frontline staff
• Follow up on operational issues and ensure corrective actions are completed
• Prepare simple operational reports and updates for management
• Approximately 80% outlet operations and 20% HQ administrative work

Skills

Communication skills

Problem-solving

Willing to travel

Independent worker

Education

Diploma/Degree in Business, Retail, Operations or related field

Job description

Childhood Holdings Sdn. Bhd. is expanding and seeking a hands-on Retail Operation Executive to support our growing network of outlets across Malaysia. This role blends field duties with HQ coordination to ensure each outlet operates to Childhood's standards.

You will visit outlets, conduct operational audits, manage stock checks, and coach frontline teams. The position offers a dynamic environment with opportunities for career growth in retail operations.