Residential IT Support Specialist – Remote & On-site

Micro Technology Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking an IT Support Specialist to provide on-site or remote assistance for computers, mobile devices, printers and other personal devices at a residential community.

You will diagnose internet, software, hardware, and network issues, maintain logs, prepare performance reports, and communicate complex concepts in plain language. A degree in IT and 1–3 years' experience, plus ITIL certification, are preferred. On-site role at Menara Great Eastern Mall, KL.

Qualifications

• 1–3 years IT support experience, preferably in residential or customer-service environment.
• Education: Associate's or bachelor's degree in IT or related field.
• Knowledge of Windows, macOS, iOS and Android operating systems.
• ITIL certification or knowledge is a plus.

Responsibilities

• Provide on-site or remote IT support for residents and devices.
• Diagnose and resolve internet, software, hardware, and peripheral issues.
• Troubleshoot network issues including Wi-Fi and VPN access.
• Maintain logs of service requests, resolutions and recurring issues.
• Prepare reports on service performance and suggested improvements.
• Communicate technical concepts in plain language to non-technical residents.
• Proactively perform maintenance on software, firmware, and antivirus systems.
• Organize community IT resources like shared printers or common computers.

Skills

Windows

macOS

iOS

Android

Customer service

Education

Associate's or Bachelor's degree in IT

Tools

ITIL

Remote support tools

Job description

Jora Malaysia is seeking an IT Support Specialist to provide on-site or remote assistance for computers, mobile devices, printers and other personal devices at a residential community.

You will diagnose internet, software, hardware, and network issues, maintain logs, prepare performance reports, and communicate complex concepts in plain language. A degree in IT and 1–3 years' experience, plus ITIL certification, are preferred. On-site role at Menara Great Eastern Mall, KL.