IT Application Support — Remote/Onsite & POS Specialist

Recruit Excella; Kuala Lumpur; On-site; MYR 41,000 - 49,000; Full time

Job summary

Jora Malaysia is seeking a capable IT support specialist to assist with on-site and remote system installations for new clients, including potential overseas travel. You will help ensure project readiness and provide hands-on support.

Responsibilities include delivering training sessions, presenting product features to customers, preparing documentation and user guides, and resolving issues via the ticketing system while handling ad hoc tasks as directed by management.

Qualifications

• Willing to work shift arrangements
• Travel may be required for overseas installations

Responsibilities

• Assist with on-site and remote system installations for new clients.
• Participate in standby shifts to provide remote user support.
• Conduct onsite and remote training sessions and present product features.
• Prepare and develop documentation, including user guides and testing.
• Provide POS user support and issue resolution via the ticketing system; handle ad hoc tasks.

Job description

Jora Malaysia is seeking a capable IT support specialist to assist with on-site and remote system installations for new clients, including potential overseas travel. You will help ensure project readiness and provide hands-on support.

Responsibilities include delivering training sessions, presenting product features to customers, preparing documentation and user guides, and resolving issues via the ticketing system while handling ad hoc tasks as directed by management.