IT Support Specialist: Deploy, Troubleshoot & Enable Tech

Grant Thornton; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking an IT Support professional to install, configure, deploy, and support laptops, desktops, and software. You will maintain the firm’s IT infrastructure and provide daily user support across face-to-face, remote, phone, and email channels.

The role requires a Diploma or Bachelor’s in IT/CS, at least 1 year of troubleshooting and first-level support, strong documentation skills, and a passion for technology. The position offers growth in a dynamic environment in Kuala Lumpur.

Qualifications

• 1 year experience with troubleshooting and setup laptop & desktop, first level IT support.
• Proficient in MS Word, Excel, Access and PowerPoint.
• Strong interpersonal and communication skills.

Responsibilities

• Install, configure, deploy, and support laptops, desktops, operating systems, applications, and hardware.
• Maintain and manage the firm’s IT infrastructure.
• Provide daily IT support to internal users via face-to-face, remote access, phone, and email.
• Troubleshoot issues related to systems, networks, hardware, and software.
• Prepare computers and conduct IT orientation sessions for new employees.
• Replace hardware components to resolve technical issues as needed.
• Manage user accounts, including creation, modification, deletion, and resolving login or password problems.
• Maintain accurate records of computer hardware and software inventory, movements, and disposals.
• Coordinate with vendors for warranty services, parts replacement, onsite support, and technical problem resolution.
• Prepare outdated computers and hardware for secure disposal, ensuring data is properly erased.
• Assist with other IT-related tasks and ad hoc duties as assigned.

Skills

Troubleshooting

Communication

Analytical thinking

Documentation

Education

Diploma/Bachelor's in IT/CS

Tools

Windows 11

MS Office

Job description

Jora Malaysia is seeking an IT Support professional to install, configure, deploy, and support laptops, desktops, and software. You will maintain the firm’s IT infrastructure and provide daily user support across face-to-face, remote, phone, and email channels.

The role requires a Diploma or Bachelor’s in IT/CS, at least 1 year of troubleshooting and first-level support, strong documentation skills, and a passion for technology. The position offers growth in a dynamic environment in Kuala Lumpur.