Resident IT Support Engineer

BITGIG SDN BHD; Penang; On-site; MYR 42,000 - 62,000; Full time

Job summary

BITGIG SDN BHD is seeking a hands-on Resident IT Support Engineer to be based full-time at a customer's site in Penang Island. The role provides Level 1 end-user support, troubleshoots hardware, software and basic network issues, and maintains IT assets and inventory.

You will coordinate with external vendors or Level 2 teams for escalations, set up user accounts, and log incidents while ensuring uptime across Windows environments and common business apps. Weekend rotations may apply.

Qualifications

• Certificate/diploma/degree in IT or related field preferred.
• 2+ years in IT support, helpdesk, MIS or similar role preferred.
• Good working knowledge of hardware, Windows OS and MS Office.

Responsibilities

• Provide Level 1 IT support to end users at the customer site.
• Troubleshoot basic network issues (LAN, Wi-Fi, internet).
• Support desktops, laptops, printers and IT peripherals.
• Install, configure and maintain Windows OS and business apps.
• Set up user accounts and system access for new users.
• Elevate complex cases to vendors or Level 2 teams.

Skills

Windows OS

LAN/Wi‑Fi basics

Troubleshooting hardware & software

Microsoft Office

Customer service

Education

IT certificate/diploma/degree

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a hands‑on Resident IT Support Engineer to be based full-time at our customer's site in Penang Island. The successful candidate will provide Level 1 IT support to end users, troubleshoot hardware, software and basic network issues, maintain IT equipment and assets, and coordinate with relevant vendors or Level 2 support teams when escalation is required.

Key Responsibilities

• Provide Level 1 technical support and troubleshooting to the customer’s end users.
• Troubleshoot basic network issues involving LAN, Wi‑Fi, internet connectivity, switches and other network devices.
• Provide hardware and software support for desktops, laptops, printers and other IT equipment.
• Install, configure and maintain Windows operating systems, business applications, antivirus software and IT peripherals.
• Set up computers, IT equipment, user accounts and system access for new users.
• Diagnose hardware, software and network issues and elevate complex cases to the relevant vendor or Level 2 support team when required.
• Monitor the availability and general condition of the customer’s IT infrastructure and network.
• Maintain accurate records of IT assets, equipment, software licences and related inventory.
• Log support requests, troubleshooting activities and resolutions for proper documentation and follow-up.
• Coordinate with external vendors for equipment repairs, warranty claims and technical support.
• Provide after-hours standby support according to the assigned rotation.
• Perform other IT support, MIS and related duties as assigned.

Requirements

• Certificate, Diploma or Degree in Information Technology, Computer Science, Computer Engineering or a related field is preferred.
• At least 2 years of relevant experience in IT support, helpdesk, desktop support, MIS or a similar role is preferred.
• Good working knowledge of computer hardware, Windows operating systems and Microsoft Office.
• Basic networking knowledge, including LAN, Wi‑Fi, TCP/IP, switches and internet connectivity.
• Able to troubleshoot common hardware, software, printer and network issues independently.
• Good troubleshooting, problem‑solving and communication skills.
• Customer‑oriented with a professional approach when supporting end users.
• Able to prioritise support requests and provide timely assistance.
• Responsible, organised and able to work independently at the customer's site.
• Willing to work on Saturdays and participate in the rotational after-hours standby support arrangement.

Working Hours

Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM

After-hours standby support is required on a rotational basis.