IT Residential Support

Micro Technology Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking an IT Support Specialist to provide on-site or remote assistance for computers, mobile devices, printers and other personal devices at a residential community.

You will diagnose internet, software, hardware, and network issues, maintain logs, prepare performance reports, and communicate complex concepts in plain language. A degree in IT and 1–3 years' experience, plus ITIL certification, are preferred. On-site role at Menara Great Eastern Mall, KL.

Qualifications

• 1–3 years IT support experience, preferably in residential or customer-service environment.
• Education: Associate's or bachelor's degree in IT or related field.
• Knowledge of Windows, macOS, iOS and Android operating systems.
• ITIL certification or knowledge is a plus.

Responsibilities

• Provide on-site or remote IT support for residents and devices.
• Diagnose and resolve internet, software, hardware, and peripheral issues.
• Troubleshoot network issues including Wi-Fi and VPN access.
• Maintain logs of service requests, resolutions and recurring issues.
• Prepare reports on service performance and suggested improvements.
• Communicate technical concepts in plain language to non-technical residents.
• Proactively perform maintenance on software, firmware, and antivirus systems.
• Organize community IT resources like shared printers or common computers.

Skills

Windows

macOS

iOS

Android

Customer service

Education

Associate's or Bachelor's degree in IT

Tools

ITIL

Remote support tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide on-site or remote technical assistance for computers, mobile devices, printers, and other personal devices.

Diagnose and resolve issues related to internet connectivity, software, hardware, and peripherals.

Troubleshoot network issues such as W‑Fi connection issues and VPN access.

Maintain logs of support requests, resolutions, and recurring issues.

Prepare reports on service performance, recurring issues, and suggested improvements.

Ensure all interactions are friendly, professional, and responsive to resident needs.

Manage expectations effectively and communicate technical concepts in a non-technical manner.

Proactive Maintenance.

Regularly update software, firmware, and antivirus systems for resident devices (where applicable).

Assist in organizing and managing community IT resources such as shared printers or common‑area computers.

Qualifications:

Education: Associate's or bachelor's degree in IT, computer science, or a related field (or equivalent experience).

Experience: 1–3 years of IT support experience, preferably in a residential or customer service-focused environment.

Technical Skills: Proficiency in Windows, macOS, iOS, and Android operating systems.

Other Cert: ITIL

Knowledge of remote support tools and basic troubleshooting methodologies.

Soft Skills:

Excellent communication and interpersonal skills.

Strong problem‑solving abilities and attention to detail.

Ability to work independently and manage multiple tasks simultaneously.

Working Conditions:

May require public holiday and weekend.

Monday to Friday follow staging working hour.

Alternate Saturday half day follow schedule.

Job locations at Menara Great Eastern Mall, Jalan Ampang, KL.