Reservation Executive

Holma Management; Kuala Lumpur; On-site; MYR 22,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking an entry-level hospitality associate to support guests online and via phone, assisting from check-in through their stay. The role involves supervising housekeeping, coordinating maintenance with in-house technicians, and handling admin and reporting tasks.

Fresh graduates with a positive attitude are encouraged to apply. Fluency in English and Mandarin is required to serve diverse guests effectively.

Qualifications

• Fluent in English and Mandarin (written and spoken).
• Fresh graduates are encouraged to apply.
• Positive attitude and pleasant personality with focus on customer service.

Responsibilities

• Attend to guests online and over the phone.
• Assist guests from check-in through their stay.
• Supervise cleaning and housekeeping tasks in hotel environment.
• Organise maintenance tasks with in-house technicians.
• Handle administrative and reporting tasks.

Skills

English (Fluent)

Mandarin (Fluent)

Education

Diploma/ Degree / SPM

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Required language(s): Fluent in spoken/written English and Mandarin (this is actually the only requirement because half of our guests come from China and the other half from around the world)

Fresh graduates (Diploma/Degree) and SPM leavers are encourage to apply.

Positive attitude and pleasant personality with focus on excellence in customer service.

Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.

Know the difference between working in hospital and hospitality.

Common sense, can walk straight with two eyes and two legs.

Attending to guests online and phone inquiries.

Assisting guest from check in and throughout their stay with us.

Cleaning and housekeeping supervising in hotels.

Organise maintenance tasks with in-house technicians.

All kind of administrative and reporting tasks.

You will learn everything from head to toe.