FRONT OFFICE ASSISTANT

Ansa Hotel Kl; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia in Kuala Lumpur is seeking a friendly, professional Front Office Assistant to join their team. The successful candidate will manage front desk operations, ensure smooth check-in and check-out, and deliver excellent customer service to all guests.

Responsibilities include greeting guests, answering inquiries, processing payments, and coordinating with housekeeping and other departments to ensure guest satisfaction.

Qualifications

• Minimum SPM or equivalent.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia.
• Friendly, well-groomed, and able to work independently or in a team.
• Immediate or short notice availability preferred.

Responsibilities

• Handle guest check-in and check-out efficiently.
• Respond to guest inquiries and provide information about hotel facilities and local attractions.
• Handle guest requests, complaints, and feedback professionally.
• Process payments, issue receipts, and maintain accurate records.
• Coordinate with Housekeeping and Maintenance to ensure guest satisfaction.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

English language

Bahasa Malaysia

Teamwork

Education

SPM or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a friendly, professional, and customer-oriented Front Office Assistant to join our team. The successful candidate will be responsible for managing front desk operations, ensuring smooth check-in and check-out processes, and delivering excellent customer service to all guests.

Key Responsibilities

• Handle guest check-in and check-out efficiently.
• Respond to guest inquiries and provide information about hotel facilities and local attractions.
• Handle guest requests, complaints, and feedback professionally, escalating issues when necessary.
• Process payments, issue receipts, and maintain accurate records.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Perform other duties as assigned by the management.

Requirements

• Minimum SPM or equivalent.
• Previous experience in the hospitality or customer service industry is an advantage, but fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia.
• Friendly personality with excellent customer service skills.
• Well-groomed, responsible, and able to work independently as well as in a team.
• Able to start work immediately or within short notice is preferred.