Reservation Officer

Capri by Fraser; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking a reservations professional to handle bookings via phone, email, and online platforms with accuracy and professionalism, respond promptly to guest inquiries, and coordinate with Front Office, Sales, and Housekeeping to ensure smooth arrivals. Fresh graduates are welcome; diploma/degree in Hospitality is required.

Proficiency in English, Bahasa Malaysia, and Mandarin is essential, with Mandarin reading/writing required.

Qualifications

• Diploma/Degree in Hospitality, Tourism Management, or a related field.
• Fresh graduates are welcome to apply.
• Good communication skills in English, Bahasa Malaysia, and Mandarin.
• Ability to speak, read, and write Mandarin is required to communicate with Mandarin-speaking guests.
• Detail-oriented, customer-focused, and able to multitask in a fast-paced environment.
• Experience in hotel reservations, front office or customer service is an added advantage.

Responsibilities

• Handle all room reservations via phone, email, and online booking platforms with accuracy and professionalism.
• Respond promptly to guest inquiries, providing information on availability, rates, and promotions.
• Confirm, amend, or cancel bookings while ensuring all details are correctly updated in the system.
• Coordinate with Front Office, Sales, and Housekeeping teams to ensure smooth guest arrivals and special arrangements.
• Promote room upgrades, special packages, and add-on services to maximize revenue.
• Prepare daily and monthly reservation reports, monitoring occupancy and booking trends.
• Ensure compliance with hotel policies while maintaining data privacy and guest confidentiality.
• Deliver excellent customer service to create a positive first impression for all guests.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Education

Diploma/Degree in Hospitality

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle all room reservations via phone, email, and online booking platforms with accuracy and professionalism.

Respond promptly to guest inquiries, providing information on availability, rates, and promotions.

Confirm, amend, or cancel bookings while ensuring all details are correctly updated in the system.

Coordinate with Front Office, Sales, and Housekeeping teams to ensure smooth guest arrivals and special arrangements.

Promote room upgrades, special packages, and add-on services to maximize revenue.

Prepare daily and monthly reservation reports, monitoring occupancy and booking trends.

Ensure compliance with hotel policies while maintaining data privacy and guest confidentiality.

Deliver excellent customer service to create a positive first impression for all guests.

What we're looking for

Diploma/Degree in Hospitality, Tourism Management, or a related field.

Fresh graduates are welcome to apply.

Good communication skills in English, Bahasa Malaysia, and Mandarin.

Ability to speak, read, and write Mandarin is required to communicate effectively with Mandarin-speaking guests and handle written correspondence.

Detail-oriented, customer-focused, and able to multitask in a fast-paced environment.

Experience in hotel reservations, front office or customer service is an added advantage.

Able to work on rotating shifts, including weekends and public holidays, based on operational requirements.