Front Desk Executive

Exsim Development Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Exsim Development Sdn Bhd in Kuala Lumpur is seeking a friendly front desk/customer service professional to greet customers, identify needs, and direct them to the right personnel. Responsibilities include answering calls, providing product information, and maintaining organised enquiry records.

Applicants should have good communication and multi-tasking abilities; fresh graduates are welcome to apply. This is an on-site role based in Kuala Lumpur with a polite, professional demeanor required.

Qualifications

• Minimum qualifications: SPM/STPM/Diploma/Degree or equivalent.
• Strong communication and interpersonal skills.
• Ability to multi-task and handle inquiries tactfully.
• Fresh graduates are encouraged to apply.

Responsibilities

• Greet customers and determine their needs in a professional manner
• Direct customers to the appropriate personnel and office
• Answer incoming phone calls in a timely and polite manner and transfer calls to the appropriate personnel
• Deal with queries and provide accurate product information to incoming customers
• Maintain a record of enquiries and follow-up on all outstanding enquiries with respective departments on daily basis
• Handle and resolve customers’ complaints and ensure timely feedback to customers
• Receive, sort and distribute daily mail or deliveries and arrange courier services
• Update calendars and schedule appointments where necessary
• Ensure office front desk area is tidy and equipped with all materials such as pens, forms and brochures
• Perform any other ad-hoc assignment as and when required

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Education

Minimum qualification (SPM/STPM/Diploma/Degree)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Greet customers and determine their needs in a professional manner

Direct customers to the appropriate personnel and office

Answer incoming phone calls in a timely and polite manner and transfer calls to the appropriate personnel

Deal with queries and provide accurate product information to incoming customers

Maintaining a record of enquiries and follow-up on all outstanding enquiries with respective departments on daily basis

Handle and resolve customers’ complaints and ensure timely feedback to customers

Receive, sort and distribute daily mail or deliveries and arrange courier services

Update calendars and schedule appointments where necessary

Ensure office front desk area is tidy and equipped with all materials such as pens, forms and brochures

Perform any other ad-hoc assignment as and when required

Requirements

Minimum SPM/STPM/Diploma/Degree or equivalent

Minimum 1 year experience preferably in call centre/hotel/customer service industry

Good multi-tasking skills and excellent communication and interpersonal skills

Pleasant personality and able to interact with people at all levels

Candidate who can start immediately/ in short notice will have added advantage

Candidates with work experiences in the hotel industry or possess hospitality background is preferred

Fresh graduates are encouraged to apply.