Guest Service Officer

PARKROYAL SERVICED SUITES KUALA LUMPUR; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Job summary

PARKROYAL SERVICED SUITES KUALA LUMPUR is seeking a front office professional to ensure smooth guest check-ins/outs and outstanding service. You will handle reservations, respond to inquiries, process payments, and collaborate with other departments to maintain high hotel standards.

The role requires a Diploma/Certificate in Hospitality or related field, strong English, and flexibility to work shifts, including weekends and public holidays.

Qualifications

• Diploma or Certificate in Hospitality, Tourism, or a related field.
• Good command of English; additional language is a plus.
• Proficiency in Microsoft Office; knowledge of Opera Cloud is an advantage.
• Able to work shifts, weekends, and public holidays.
• Able to work independently and as a team player.

Responsibilities

• Handle check-ins and check-outs professionally and efficiently.
• Respond to guest inquiries and provide accurate information.
• Manage reservations and processing of payments.
• Coordinate with other departments to ensure smooth operations.
• Maintain hotel standards and guest experience throughout shifts.

Skills

Customer service

Hospitality

Front office

English proficiency

Team player

Independent worker

Microsoft Office

Education

Diploma/Certificate in Hospitality/Tourism

Tools

Opera Cloud

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Ability to provide friendly and professional service by handling check-ins and check-outs, responding to guest enquiries, managing reservations, processing payments, coordinating with other departments, and ensuring a smooth and memorable guest experience while maintaining hotel standards.

Job Requirements:

• 1. Diploma or Certificate in Hospitality, Tourism, or a related field.


• 2. Pleasant personality and good customer service skills.


• 3. Previous experience in a hotel front office is preferred.


• 4. Good command of English; additional language are a plus.


• 5. Proficiency in Microsoft Office; knowledge of Opera Cloud is an advantage.


• 6. Able to work shifts, weekends, and public holidays.


• 7. Able to work independently and as a team player.