Customer Service

Manhattan Group; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Career development

Team culture

Allowance Provided

Job summary

Jora Malaysia is seeking fresh graduates for a customer service role to support our diverse customer base. Fluency in English, Mandarin, and Bahasa Melayu is required, with strong written and verbal communication.

Experience with MS Office/Google Workspace and familiarity with CRM or hotel management software is a strong advantage. You will handle inquiries across channels and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Fresh graduates are encouraged to apply.
• Excellent verbal and written communication skills.
• Fluency in English, Mandarin, and Bahasa Melayu required.
• Proficiency with MS Office/Google Workspace; CRM or hotel management software is advantageous.
• High emotional intelligence and ability to stay composed under pressure.
• Strong multitasking and time-management in a fast-paced environment.
• High School Diploma/SPM or equivalent; degree/diploma in Communications, Hospitality, Business is a bonus.

Responsibilities

• Manage incoming customer inquiries across phone, email, live chat, and social media.
• Actively listen to diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues.
• Maintain understanding of products, services, and hotel operations to guide customers and offer relevant recommendations.
• Keep detailed, precise records of customer interactions, manage customer accounts, and update information in our CRM system.
• Identify complex issues and route them to the appropriate internal teams while keeping the customer informed.
• Gather and share valuable customer feedback with management to help enhance our services and overall customer experience.

Skills

Communication

Emotional intelligence

Multitasking

Time management

Language proficiency English/Mandarin/

Education

High School Diploma/SPM

Tools

MS Office

Google Workspace

CRM systems

Hotel management software

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are highly encouraged to apply! (Prior experience in customer service or hospitality is a plus).

Exceptional verbal and written communication skills. Fluency in English, Mandarin, and Bahasa Melayu is required to support our diverse customer base.

Proficiency with MS Office/Google Workspace. Familiarity with CRM systems or hotel management software is a strong advantage.

High emotional intelligence, patience, and the ability to maintain composure during stressful customer interactions.

Strong multitasking, prioritization, and time-management skills in a fast-paced environment.

Minimum of a High School Diploma/SPM or equivalent (a degree or diploma in Communications, Hospitality, Business, or a related field is a bonus).

Requirement

• Fresh graduates are highly encouraged to apply! (Prior experience in customer service or hospitality is a plus).

• Exceptional verbal and written communication skills. Fluency in English, Mandarin, and Bahasa Melayu is required to support our diverse customer base.

• Proficiency with MS Office/Google Workspace. Familiarity with CRM systems or hotel management software is a strong advantage.

• High emotional intelligence, patience, and the ability to maintain composure during stressful customer interactions.

• Strong multitasking, prioritization, and time-management skills in a fast-paced environment.

• Minimum of a High School Diploma/SPM or equivalent (a degree or diploma in Communications, Hospitality, Business, or a related field is a bonus).

Responsibility

• Manage incoming customer inquiries efficiently across multiple channels, including phone, email, live chat, and social media.

• Actively listen to identify and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues effectively.

• Maintain a deep understanding of our products, services, and hotel operations to guide customers and offer relevant recommendations.

• Keep detailed, precise records of customer interactions, manage customer accounts, and update information seamlessly in our CRM system.

• Identify complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.

• Gather and share valuable customer feedback with management to help enhance our services and overall customer experience.

Benefits

• EPF
• SOCSO
• EIS
• Excellent opportunities for career advancement and professional development within a growing company.
• A supportive, dynamic and collaborative team culture.
• Allowance Provided