FRONT OFFICE - GUEST SERVICE OFFICER

Heeren Palm Suites; Malacca City; On-site; MYR 27,000 - 40,000; Full time

Job summary

Jora Malaysia invites friendly, responsible, and customer-oriented individuals to join our Front Office team in Malacca City. You will welcome guests, assist with check-in/check-out, and handle reservations and inquiries in a professional, courteous manner.

Ideal candidates communicate in basic English and Bahasa Malaysia, possess a positive attitude, and work well in a team. This role offers the chance to contribute to a welcoming guest experience and support daily front desk operations.

Qualifications

• Good communication and interpersonal skills.
• Positive attitude and pleasant personality.
• Responsible, punctual and able to work as part of a team.
• Able to communicate in basic English and Bahasa Malaysia.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle check-in and check-out procedures.
• Respond to guest enquiries and requests.
• Handle reservations and guest information.
• Assist guests with hotel-related enquiries and services.
• Maintain accurate records and perform daily Front Office duties.
• Handle guest feedback and assist in resolving issues professionally.
• Perform other duties as assigned by the supervisor.

Skills

Communication

Interpersonal skills

Positive attitude

Team player

English

Bahasa Malaysia

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for friendly, responsible and customer-oriented individuals to join our Front Office team.

Job Responsibilities:

• Welcome and assist guests in a friendly and professional manner.
• Handle check-in and check-out procedures.
• Respond to guest enquiries and requests.
• Handle reservations and guest information.
• Assist guests with hotel-related enquiries and services.
• Maintain accurate records and perform daily Front Office duties.
• Handle guest feedback and assist in resolving issues professionally.
• Perform other duties as assigned by the supervisor.

Requirements:

• Good communication and interpersonal skills.
• Positive attitude and pleasant personality.
• Responsible, punctual and able to work as part of a team.
• Able to communicate in basic English and Bahasa Malaysia.

If you enjoy meeting people and providing good customer service, we welcome you to join our Front Office team.