Customer Service Executive

A BITE OF CHINA SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

A BITE OF CHINA SDN BHD in Malaysia is hiring for a customer service role to handle enquiries via WhatsApp, WeChat, phone, and email, and to assist guests with booking, check-in, and check-out processes. The position emphasizes professional handling of complaints and coordination with internal teams to ensure a smooth, positive experience for guests.

Applicants should be fluent in Bahasa Cina, English, and Bahasa Melayu.

Qualifications

• Fluent in Bahasa Cina, English, and Bahasa Melayu, both written and spoken.
• Good communication skills with a strong customer service mindset.
• Responsible, attentive, patient, and able to handle customers professionally.
• Fresh graduates welcome; training provided.

Responsibilities

• Handle customer enquiries and provide timely assistance via WhatsApp, WeChat, phone calls, and email.
• Assist customers with booking, check-in, and check-out arrangements.
• Handle customer complaints professionally and provide appropriate solutions.
• Coordinate with internal teams to ensure smooth operations and a positive customer experience.
• Follow up on customer requests and ensure issues are resolved promptly.
• Perform other customer service-related duties as assigned by the supervisor or management.

Skills

Multilingual communication

Customer service mindset

Communication skills

Computer skills

Tools

Microsoft Office

Google Workspace

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle customer enquiries and provide timely assistance via WhatsApp, WeChat, phone calls, and email

Assist customers with booking, check-in, and check-out arrangements

Handle customer complaints professionally and provide appropriate solutions

Coordinate with internal teams to ensure smooth operations and a positive customer experience

Follow up on customer requests and ensure issues are resolved promptly

Perform other customer service-related duties as assigned by the supervisor or management

Job Requirements:

Fluent in Bahasa Cina, English, and Bahasa Melayu, both written and spoken

Good communication skills with a strong customer service mindset

Responsible, attentive, patient, and able to handle customers professionally

Good computer skills and familiar with Microsoft Office and Google Workspace

Experience in customer service, hospitality, hotel, Airbnb, homestay, or related industries is an advantage

Cantonese language skills are an added advantage

Fresh graduates are welcome to apply; training will be provided