FRONT OFFICE

SEEDS HOTEL BUKIT BINTANG; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

SEEDS HOTEL BUKIT BINTANG seeks a friendly Front Desk Associate to deliver professional, efficient guest service and ensure smooth check-in/check-out experiences. You will be the first point of contact, providing accurate information on facilities, rates and policies.

Ideal candidates communicate in Bahasa Malaysia and English, possess basic computer skills, and can work shifts including weekends and public holidays.

Qualifications

• Experience in hotel or customer service is an advantage.
• Strong communication and interpersonal skills.
• Ability to communicate in Bahasa Malaysia and English.
• Basic computer skills and ability to operate hotel systems.
• Willingness to work shifts, including weekends and public holidays.
• Friendly, responsible, disciplined and customer-oriented.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Handle guest check-in and check-out procedures efficiently
• Provide accurate information regarding hotel facilities, services, room rates and policies
• Respond to guest enquiries, requests and complaints professionally
• Assist guests with directions, transportation arrangements and other reasonable requests
• Handle room reservations, amendments and cancellations
• Process room charges, payments, deposits and other transactions accurately
• Answer telephone calls promptly and courteously
• Handle cash, credit card and other payment transactions according to hotel procedures
• Handle guest complaints calmly, professionally and courteously

Skills

Customer service

Communication

Bilingual English/Malay

Teamwork

Tools

Hotel PMS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To provide professional, friendly and efficient service to all hotel guests while ensuring smooth front desk operations and maintaining a high standard of guest satisfaction.

Key responsibilities

• Greet and welcome guests in a friendly and professional manner
• Handle guest check-in and check-out procedures efficiently
• Provide accurate information regarding hotel facilities, services, room rates and policies
• Respond to guest enquiries, requests and complaints professionally
• Assist guests with directions, transportation arrangements and other reasonable requests
• Handle room reservations, amendments and cancellations
• Process room charges, payments, deposits and other transactions accurately
• Answer telephone calls promptly and courteously
• Handle cash, credit card and other payment transactions according to hotel procedures
• Handle guest complaints calmly, professionally and courteously

About you

• Previous hotel or customer service experience is an advantage
• Good communication and interpersonal skills
• Able to communicate in Bahasa Malaysia and English
• Basic computer skills and ability to operate hotel systems
• Able to work shifts, weekends and public holidays
• Friendly, responsible, disciplined and customer-oriented
• Able to work independently and as part of a team

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