Reservation & Customer Services Officer

KLN Logistics (M) Sdn Bhd; Sepang; In loco; MYR 45.000 - 78.000; Tempo pieno

Descrizione del lavoro

KLN Logistics (M) Sdn Bhd is seeking a Customer Service/Reservations professional in Malaysia to manage day-to-day cargo reservations, coordinate booking requests for assigned routes, and respond to customer inquiries about rates, space, and shipment requirements. You will process bookings, verify details, issue confirmations, coordinate trucking, monitor shipments, and maintain records.

English and Mandarin communication, MS Office proficiency, and a readiness to support operational schedules

Competenze

• Diploma or equivalent qualification in Logistics, Aviation, Supply Chain Management, Business Administration, or a related discipline.
• Prior experience in cargo reservations, customer service, air freight, freight forwarding, logistics, or airline operations.
• Basic understanding of air cargo operations, cargo booking procedures, shipment coordination, and customer service practices.
• Good command of written and spoken English, with effective communication and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook, with good attention to detail in data entry and documentation.
• Proficient in English and Mandarin, with the ability to communicate effectively with counterparts in China.

Mansioni

• Handle day-to-day cargo reservation activities and coordinate booking requests for assigned routes.
• Respond to customer enquiries regarding cargo rates, space availability, shipment requirements, booking status, and applicable cargo acceptance procedures.
• Process booking requests, verify shipment details, and issue booking confirmations in accordance with established procedures.
• Communicate booking changes, flight capacity constraints, offloads, and shipment updates to customers and relevant stakeholders.
• Coordinate trucking arrangements with appointed service providers to facilitate cargo collection, transfer, and delivery.
• Monitor trucking schedules and shipment movements, ensuring timely updates are provided to stakeholders.
• Prepare and submit cargo load-plan information to the terminal, ensuring accuracy and timely submission.
• Monitor cargo build-up and readiness status, identifying and escalating discrepancies or potential delays.
• Maintain accurate and up-to-date records of cargo bookings, trucking arrangements, shipment schedules, and load plans.
• Identify and promptly escalation issues involving flight capacity, booking conflicts, cargo acceptance, and customer service matters.

Conoscenze

Customer service

English proficiency

Interpersonal skills

Data entry

Formazione

Diploma in Logistics

Diploma in Aviation

Supply Chain Management

Business Administration

Strumenti

Excel

Word

Outlook

Descrizione del lavoro

This role involves managing day-to-day cargo reservation activities, coordinating booking requests for assigned routes, and handling customer enquiries regarding cargo rates, space availability, shipment requirements, and booking status. You will process booking requests, verify shipment details, issue booking confirmations, and communicate booking changes and shipment updates to customers and stakeholders. The role requires coordination of trucking arrangements with service providers, monitoring of shipment movements, liaison with terminals and operational teams, and preparation of cargo load-plan information. You will maintain records of cargo bookings, trucking arrangements, shipment schedules, and operational documentation, while identifying and escalating issues involving flight capacity, booking conflicts, cargo acceptance, and customer service matters.

Key responsibilities

Handle day-to-day cargo reservation activities and coordinate booking requests for assigned routes

Respond to customer enquiries regarding cargo rates, space availability, shipment requirements, booking status, and applicable cargo acceptance procedures

Process booking requests, verify shipment details, and issue booking confirmations in accordance with established procedures

Communicate booking changes, flight capacity constraints, offloads, and shipment updates to customers and relevant stakeholders

Coordinate trucking arrangements with appointed service providers to facilitate cargo collection, transfer, and delivery

Monitor trucking schedules and shipment movements, ensuring timely updates are provided to stakeholders

Prepare and submit cargo load-plan information to the terminal, ensuring accuracy and timely submission

Monitor cargo build-up and readiness status, identifying and escalating discrepancies or potential delays

Maintain accurate and up-to-date records of cargo bookings, trucking arrangements, shipment schedules, and load plans

Identify and promptly escalation issues involving flight capacity, booking conflicts, cargo acceptance, and customer service matters

About you

Diploma or equivalent qualification in Logistics, Aviation, Supply Chain Management, Business Administration, or a related discipline

Prior experience in cargo reservations, customer service, air freight, freight forwarding, logistics, or airline operations

Basic understanding of air cargo operations, cargo booking procedures, shipment coordination, and customer service practices

Good command of written and spoken English, with effective communication and interpersonal skills

Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook, with good attention to detail in data entry and documentation

Proficient in English and Mandarin, with the ability to communicate effectively with counterparts in China

Willingness to support operational requirements, including flight schedules, operational cut-off times, and extended working hours when necessary

Logistics, Freight & Delivery Services 51-100 employees

Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. Our expertise extends from handling merchandise and non-merchandise, to POSM and more.

With head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the ASEAN region.

Many of Top 100 Brands employ KLN Logistics across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.

Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. Our expertise extends from handling merchandise and non-merchandise, to POSM and more.

With head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the ASEAN region.

Many of Top 100 Brands employ KLN Logistics across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.

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