Customer Service Assistant (Freight Forwarding)

MOL Logistics (Malaysia) Sdn Bhd; Penang; On-site; MYR 28,000 - 45,000; Full time

Job summary

MOL Logistics (Malaysia) Sdn Bhd in Penang seeks a Customer Service Assistant (Freight Forwarding) to manage communications, handle ocean import documentation, and ensure timely K4 declarations before vessel ETA at Penang Port.

You will coordinate with liners, shippers and haulage providers, prepare PVs, issue invoices and monitor CNC to control costs. Effective stakeholder communication is essential across ocean, air, and trucking operations.

Responsibilities

• Manage and respond to customer, vendor and internal emails within 24 hours to ensure timely communication and follow-up.
• Handle all ocean import documentation and ensure accuracy and completeness of shipping documents.
• Ensure timely submission of K4 customs declarations at least 48 hours before the vessel's ETA at Penang Port.
• Issue pre-arrival notices and provide shipment pre-advice to consignees before vessel arrival.
• Prepare and issue invoices to consignees in accordance with the agreed freight terms and applicable charges.
• Coordinate with haulage providers and transporters to arrange timely cargo delivery.
• Prepare Payment Vouchers (PV) and coordinate payments to shipping liners and co-loaders before the release of the eDO.
• Monitor and follow up on cargo collection by consignees to ensure timely clearance and delivery.
• Monitor and verify Container and Documentation Charges (CNC) to ensure accuracy and proper cost control.
• Track and update agent commissions and profit-sharing arrangements where applicable.
• Maintain effective communication with customers, agents, shipping liners and relevant stakeholders.
• Manage and respond to customer, vendor and internal emails within 24 hours to ensure timely communication and follow-up.
• Coordinate with shipping liners and co-loaders to obtain vessel space and secure shipment bookings.
• Liaise closely with shippers to understand customer requirements, booking instructions and shipment specifications.
• Process and submit shipping bookings through shipping liner platforms or via email to co-loaders, as applicable.
• Follow up on booking confirmations and monitor container release and collection arrangements.
• Coordinate with haulage providers and transporters for timely cargo collection and transportation to the designated port or warehouse.
• Ensure all necessary customs declarations and export documentation are completed before cargo loading onto the designated feeder vessel.
• Monitor and control Demurrage and Detention (D&D) charges to minimise unnecessary additional costs.
• Prepare and issue invoices to shippers promptly, based on the agreed freight terms and payment arrangements.
• Obtain draft Bills of Lading (B/L) from shippers and ensure compliance with shipping liner requirements at least 48 hours before the vessel's ETA at Penang Port.
• Submit draft B/L through the respective shipping liner platforms for verification and processing.
• Review and verify B/L details, coordinate amendments where necessary, and obtain final confirmation through the shipping liner platform.
• Prepare Payment Vouchers (PV) and arrange payments to shipping liners or co-loaders to facilitate B/L release and collection.
• Ensure timely issuance of invoices and follow up on outstanding payments from customers.
• Maintain proactive communication with customers, vendors, shipping liners, co-loaders and other relevant parties to ensure smooth shipment execution.

Job description

Customer Service Assistant (Freight Forwarding)

Manage and respond to customer, vendor and internal emails within 24 hours to ensure timely communication and follow-up.

Handle all ocean import documentation and ensure accuracy and completeness of shipping documents.

Ensure timely submission of K4 customs declarations at least 48 hours before the vessel's estimated time of arrival (ETA) at Penang Port.

Issue pre-arrival notices and provide shipment pre-advice to consignees before vessel arrival.

Prepare and issue invoices to consignees in accordance with the agreed freight terms and applicable charges.

Coordinate with haulage providers and transporters to arrange timely cargo delivery.

Prepare Payment Vouchers (PV) and coordinate payments to shipping liners and co-loaders before the release of the Electronic Delivery Order (eDO).

Monitor and follow up on cargo collection by consignees to ensure timely clearance and delivery.

Monitor and verify Container and Documentation Charges (CNC) to ensure accuracy and proper cost control.

Track and update agent commissions and profit-sharing arrangements where applicable.

Maintain effective communication with customers, agents, shipping liners and relevant stakeholders.

B. Ocean Export Operations

Manage and respond to customer, vendor and internal emails within 24 hours.

Coordinate with shipping liners and co-loaders to obtain vessel space and secure shipment bookings.

Liaise closely with shippers to understand customer requirements, booking instructions and shipment specifications.

Process and submit shipping bookings through shipping liner platforms or via email to co-loaders, as applicable.

Follow up on booking confirmations and monitor container release and collection arrangements.

Coordinate with haulage providers and transporters for timely cargo collection and transportation to the designated port or warehouse.

Ensure all necessary customs declarations and export documentation are completed before cargo loading onto the designated feeder vessel.

Monitor and control Demurrage and Detention (D&D) charges to minimise unnecessary additional costs.

Prepare and issue invoices to shippers promptly, based on the agreed freight terms and payment arrangements.

Obtain draft Bills of Lading (B/L) from shippers and ensure compliance with shipping liner requirements at least 48 hours before the vessel's ETA at Penang Port.

Submit draft B/L through the respective shipping liner platforms for verification and processing.

Review and verify B/L details, coordinate amendments where necessary, and obtain final confirmation through the shipping liner platform.

Prepare Payment Vouchers (PV) and arrange payments to shipping liners or co-loaders to facilitate B/L release and collection.

Ensure timely issuance of invoices and follow up on outstanding payments from customers.

Maintain proactive communication with customers, vendors, shipping liners, co-loaders and other relevant parties to ensure smooth shipment execution.

C. Trucking and Transportation Coordination

Arrange and coordinate trucking services in accordance with shipment requirements and delivery schedules.

Liaise with shippers and consignees to confirm cargo collection and delivery arrangements.

Provide complete and accurate shipment information and instructions to transporters, including cargo details, collection points, delivery locations and relevant requirements.

Coordinate with transporters to ensure timely cargo collection and delivery.

Prepare Payment Vouchers (PV) and arrange payments to trucking service providers.

Prepare and issue invoices to shippers based on the agreed transportation charges.

Provide regular shipment and delivery updates to customers and promptly communicate any delays or operational issues.

Monitor delivery progress and ensure proper coordination between all parties until completion.

D. Air Freight Operations (Import / Export)

Knowledge and experience in air freight import and export operations will be an added advantage.

Ability to handle air freight documentation, shipment coordination, cargo tracking and customer communication will be an additional advantage.

Familiarity with airline booking procedures, customs clearance requirements and air freight billing processes will be preferred.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service assistant?
• Which of the following types of qualifications do you have?

Logistics, Freight & Delivery Services 51-100 employees

MOL Logistics (Malaysia) Sdn Bhd, the core logistics company of the Mitsui OSK Lines Group, is a global company providing comprehensive international total logistics services. Our mission is to "contribute to worldwide economic growth by developing comprehensive, high-value-added total logistics services that can meet any customer's requirements." In keeping with this mission, we are working to expand our areas of business further by establishing and enhancing our global network under the unified brand of MOL Logistics.

Product & Services

We offer safe and stable logistics services combining the air,ocean,land and warehousing .We always aim at getting relief and trust of the customer.

MOL Logistics (Malaysia) Sdn Bhd, the core logistics company of the Mitsui OSK Lines Group, is a global company providing comprehensive international total logistics services. Our mission is to "contribute to worldwide economic growth by developing comprehensive, high-value-added total logistics services that can meet any customer's requirements." In keeping with this mission, we are working to expand our areas of business further by establishing and enhancing global network under the unified brand of MOL Logistics.

Product & Services

We offer safe and stable logistics services combining the air,ocean,land and warehousing .We always aim at getting relief and trust of the customer.

What can I earn as a Customer Service Assistant