Air Cargo Reservations & Service Coordinator

KLN Logistics (M) Sdn Bhd; Sepang; On-site; MYR 45,000 - 78,000; Full time

Job summary

KLN Logistics (M) Sdn Bhd is seeking a Customer Service/Reservations professional in Malaysia to manage day-to-day cargo reservations, coordinate booking requests for assigned routes, and respond to customer inquiries about rates, space, and shipment requirements. You will process bookings, verify details, issue confirmations, coordinate trucking, monitor shipments, and maintain records.

English and Mandarin communication, MS Office proficiency, and a readiness to support operational schedules

Qualifications

• Diploma or equivalent qualification in Logistics, Aviation, Supply Chain Management, Business Administration, or a related discipline.
• Prior experience in cargo reservations, customer service, air freight, freight forwarding, logistics, or airline operations.
• Basic understanding of air cargo operations, cargo booking procedures, shipment coordination, and customer service practices.
• Good command of written and spoken English, with effective communication and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook, with good attention to detail in data entry and documentation.
• Proficient in English and Mandarin, with the ability to communicate effectively with counterparts in China.

Responsibilities

• Handle day-to-day cargo reservation activities and coordinate booking requests for assigned routes.
• Respond to customer enquiries regarding cargo rates, space availability, shipment requirements, booking status, and applicable cargo acceptance procedures.
• Process booking requests, verify shipment details, and issue booking confirmations in accordance with established procedures.
• Communicate booking changes, flight capacity constraints, offloads, and shipment updates to customers and relevant stakeholders.
• Coordinate trucking arrangements with appointed service providers to facilitate cargo collection, transfer, and delivery.
• Monitor trucking schedules and shipment movements, ensuring timely updates are provided to stakeholders.
• Prepare and submit cargo load-plan information to the terminal, ensuring accuracy and timely submission.
• Monitor cargo build-up and readiness status, identifying and escalating discrepancies or potential delays.
• Maintain accurate and up-to-date records of cargo bookings, trucking arrangements, shipment schedules, and load plans.
• Identify and promptly escalation issues involving flight capacity, booking conflicts, cargo acceptance, and customer service matters.

Skills

Customer service

English proficiency

Interpersonal skills

Data entry

Education

Diploma in Logistics

Diploma in Aviation

Supply Chain Management

Business Administration

Tools

Excel

Word

Outlook

Job description

KLN Logistics (M) Sdn Bhd is seeking a Customer Service/Reservations professional in Malaysia to manage day-to-day cargo reservations, coordinate booking requests for assigned routes, and respond to customer inquiries about rates, space, and shipment requirements. You will process bookings, verify details, issue confirmations, coordinate trucking, monitor shipments, and maintain records.

English and Mandarin communication, MS Office proficiency, and a readiness to support operational schedules